Jennifa JG
Mangalore,KA
Summary
Accomplished Infrastructure Specialist with a proven track record at Cognizant Technologies Solutions, specializing in Microsoft Teams Voice and Office 365 migrations. Expert in Microsoft Exchange and Skype for Business, demonstrating exceptional problem-solving skills and end-user support. Successfully led high-stakes projects, enhancing system efficiency and user satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Infrastructure Specialist
Cognizant Technologies Solutions
08.2023 - Current
Microsoft Teams Voice: Implementation, Migration, Support and Enhancement.
Region wise Site and Policy Configuration in MS Teams.
Teams EV Migration for the MS Teams Users through PowerShell.
Auto Attendant and Call Queue configuration and Hotline Migrations.
Enhanced Support provided for the EV enabled users. Troubleshooting done in MS Teams Admin and in SBC.
IT Analyst
Tata Consultancy Services
01.2015 - 08.2023
Project Deliveries, Proof of Concepts, Request for Proposal & Information, Lab Build, Competency Development, Support and Enhancement.
Project Deliveries:
Subject Matter Expert – Lync 2010 to Lync 2013 Migration.
Migration Analyst – OCS 2007 to Lync 2010 Migration
Technical Architect – SFB 2015 to Office 365 Migration
Office 365 Specialist and Technical Lead - End User Services.
Request for Proposals:
On-premise to Office 365 Migration (Exchange and SFB)
Tenant to Tenant Migration.
Systems Engineer
Wipro Technologies
09.2011 - 09.2014
L2 Customer technical support for AD & Messaging global clients remotely.
Administration of email service Exchange Server 2007&2010 and unified communication service OCS 2007.
User Administration – creation, modification, deletion of Exchange Mailboxes, Distribution Lists. Mailbox size limit and permission provision. Mail box / Mail Item recovery.
Service Request handling and Incident management.
Education
Bachelor of Science - Computer Science And Engineering
Idhaya Engineering College - Anna University Aff.
Salem04-2011
Skills
Microsoft Office 365 -Exchange Online, Microsoft Teams and SharePoint
Microsoft Skype for Business 2015/2019 Server Deployment
Microsoft Exchange Server 2013/2016 Server Deployment
End User Support
Certification
MS-346 - Managing Office 365 Identities and Requirements
MS-700 - Managing Microsoft Teams
MS-533 - Implementing Microsoft Azure Infrastructure Solutions
MS-336 - Core Solutions of Microsoft Lync Server 2013
MS-337 - Enterprise Voice & Online Services with Microsoft Lync Server 2013
Timeline
Infrastructure Specialist
Cognizant Technologies Solutions
08.2023 - Current
IT Analyst
Tata Consultancy Services
01.2015 - 08.2023
Systems Engineer
Wipro Technologies
09.2011 - 09.2014
MS-346 - Managing Office 365 Identities and Requirements
MS-700 - Managing Microsoft Teams
MS-533 - Implementing Microsoft Azure Infrastructure Solutions
MS-336 - Core Solutions of Microsoft Lync Server 2013
MS-337 - Enterprise Voice & Online Services with Microsoft Lync Server 2013
Bachelor of Science - Computer Science And Engineering
Idhaya Engineering College - Anna University Aff.
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