Jennifer A. Broeker

Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.

• Prepare pleadings, faxes, letters to clients, opposing counsel and courts; respond to discovery requests
• Maintain client files and relationships from inception to resolution
• Manage office accounting, bill paying and other administrative tasks
• Correspond with clients, court staff and attorneys on a daily basis
• Answer multi-line phone system and manage attorney calendar
• Ability to work/maintain a large case load under 5+ attorneys
• Develop client and customer rapport and maintain relationships
• Diplomatically resolve client complaints on an as-needed basis
• Ability to follow instructions well and make decisions with no supervision
• Train and monitor new staff
• Maintain firm's collection accounts with an outside firm
• Effectively developed telephone communication skills and consistently meet requests
• Manage specialized filing systems
• Manage accounts sent to collections
• Prepare bankruptcy petitions and assist at Meeting of Creditors hearings
• Transcribe dictation
• Maintain trial notebooks