Jennifer Aditya Shivtarkar
Mumbai
Summary
Experienced with managing executive schedules, organizing meetings, and overseeing correspondence. Utilizes effective communication and organizational skills to support high-level executives seamlessly. Track record of improving office efficiency and maintaining smooth administrative processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office and Admin Executive
Wilhelmsen Ship Management
01.2023 - 12.2023
- Coordinated office operations and managed administrative tasks in accordance with company policies
- Delivered strong support to business units, ensuring smooth communication and operations
Customer Service and Sales Agent
Emirates Airlines
06.2019 - 04.2021
- Managed reservations, ticketing, and customer queries for international markets
- Ensured exceptional customer service and prompt issue resolution
Pre-Primary Teacher
Rajhans Vidyalaya
01.2018 - 12.2019
- Educated young children in subjects like computers and general knowledge
- Organized events such as the Annual Day and Sports Day, enhancing school engagement
Executive – Customer Care
GoAir Airlines
02.2016 - 06.2017
- Handled customer feedback and complaints, contributing to enhanced service delivery
- Led a team to resolve customer issues quickly, maintaining high satisfaction
Customer Service and Sales Agent
Emirates Airlines
07.2011 - 11.2013
- Delivered efficient reservations and loyalty program services for international passengers
Customer Relations
Connaught Network Services (Cathay Pacific)
08.2004 - 06.2011
- Led customer relations teams, addressing passenger feedback and resolving issues
- Successfully launched a customer relations department in record time
Education
T.Y.B.A - English Literature
R.D. National College
Higher Secondary Certificate -
S.T. Andrews College
Secondary School Certificate -
Duruelo Convent School
Skills
- Customer Service Management
- Front Office Management
- Office Coordination
- Administrative Support
- MS Office
- Internet Research
- Skywards
- MARS Reservation Systems
- World Tracer
- Administrative management
Certification
- Early Childhood Care & Education, Bai Kabibai Balvalvatika School of Education, 2018
- Digital Marketing Certification, Edupristine, 2016
- IATA Consultant Course, 2008
- Office Assistantship & Typing Speed: 58 wpm, Clare's Secretarial School
Accomplishments
- Streamlined office operations by introducing time-saving techniques, boosting productivity.
- Successfully resolved a 3-month backlog within 2 weeks, exceeding client expectations.
- Implemented a new customer relations department for Cathay Pacific in half the expected time.
- Recognized as 'Best Employee of the Quarter' three times for outstanding performance.
Personal Information
Date of Birth: 03/01/84
Languages
English
Timeline
Front Office and Admin Executive
Wilhelmsen Ship Management
01.2023 - 12.2023
Customer Service and Sales Agent
Emirates Airlines
06.2019 - 04.2021
Pre-Primary Teacher
Rajhans Vidyalaya
01.2018 - 12.2019
Executive – Customer Care
GoAir Airlines
02.2016 - 06.2017
Customer Service and Sales Agent
Emirates Airlines
07.2011 - 11.2013
Customer Relations
Connaught Network Services (Cathay Pacific)
08.2004 - 06.2011
Higher Secondary Certificate -
S.T. Andrews College
Secondary School Certificate -
Duruelo Convent School
- Early Childhood Care & Education, Bai Kabibai Balvalvatika School of Education, 2018
- Digital Marketing Certification, Edupristine, 2016
- IATA Consultant Course, 2008
- Office Assistantship & Typing Speed: 58 wpm, Clare's Secretarial School
T.Y.B.A - English Literature
R.D. National College
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