JENNIFER BAKER

• Lead daily shipping, logistics, order fulfillment, inventory, freight, and customer-release activities; serve as primary operations and shipping contact for WDBC.
• Manage the order-to-shipment process, including order entry, adjustments, inventory allocation, scheduling, shipping notices, packing lists, invoices, BOLs, ASNs, and master pack labels.
• Monitored WIP, open orders, inventory, and customer delivery dates; proactively identified and resolved potential delays and shortages to ensure timely fulfillment.
• Coordinated with sales, customers, WDBC, freight forwarders, warehouse personnel, carriers, and operations to resolve order, pricing, inventory, freight, and delivery issues.
• Maintain live inventory and perform allocations, deallocations, stock adjustments, discrepancy research, and RF-scanner transactions.
• Coordinate early shipments, backorders, date changes, customer releases, LTL pickups, and freight requirements.
• Process ocean and air shipments and prepare receiving and shipping documentation using Sage, SAP, and Print Station.
• Review tariffs, pricing, Section 232, and CMP requirements and coordinate adjustments with Sales to prevent shipment delays.
• Serve as a key customer and Sales resource for orders, releases, inventory, pricing, quotes, freight, and shipment status.
• Maintain customer profiles, process credit requests, run credit reports, and support customer onboarding in Sage.
• Manage vendor setup, ACH information, CashPro templates, invoices, freight billing, credit memos, returns, and vendor documentation.
• Resolved freight discrepancies by collaborating with LTL carriers on billing issues and negotiated improved shipping rates.
• Manage ACH and check payments, Sage payment entries, CashPro transactions, customer statements, aged AR, collection follow-up, and ACH remittance information.
• Researched and secured vendors for operational needs, including supplies, pallets, cleaning services, and equipment, emphasizing cost savings and efficiency.
• Reconcile customer open-order reports with internal shipping plans and resolve discrepancies.
• Coordinate customer-requested date changes by reviewing WIP and communicating achievable shipment dates.
• Managed customer accounts by overseeing relationships and ensuring satisfaction.

Key Accounts:

• Proseals USA
• RotoMetrics
• Weasler Engineering
• Konecranes
• Danfoss LLC
• Haas Automation
• Componex
• Maxcess
• Vantage Elevation

• Built a 27+ year career in transportation and logistics within a highly structured, deadline-driven environment.
• Gained extensive experience in transportation operations, shipment handling, customer service, dispatch, and time-sensitive coordination.
• Balanced competing priorities while ensuring accuracy, safety, accountability, and customer satisfaction.
• Resolved shipment and service concerns while collaborating with team members and management to enhance operational efficiency.
• Adapted throughout a long-term career to evolving technology, procedures, processes, and customer requirements.
• Multiple Locations