Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
United Insurance Group
06.2022 - Current
Processed policy renewals and maintained account records with updates and changes
Sold various insurance products to customers based on risk tolerance
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Grew lead pipeline by generating lists of prospects and networking within community
Supervised insurance claims to foster equitable settlement for clients and insurers
Calculated policy premiums and helped customers set up automated payments
Built customized insurance policies to suit individual customers
Maintained understanding of industry trends by researching new developments
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Registered Behavior Technician
Lighthouse Autism Center
01.2020 - 04.2022
Fostered client stability and support by establishing and maintaining supportive and therapeutic relationships with clients and families
Helped clients acquire and maintain skills and meet identified goals through habilitation, training, instruction and direct assistance
Drove skill acquisition and behavior reduction procedures by following established treatment and behavior support plans
Enhanced new academic, behavioral, social and daily living skills by implementing individualized educational and behavioral programs
Developed appropriate behaviors over time by utilizing positive reinforcement and antecedent modification
Increased communication, self-help, social and play skills by implementing individualized programs for children and young adults based on ABA principles
Registered Behavioral Therapist
ACE, Autism Center for Enrichment
Greenfield
08.2018 - 01.2020
Implemented behavior services in clients' home, school and community environments
Wrote comprehensive notes immediately after sessions for compliant recordkeeping and to guide future sessions
Monitored progress of clients in active cases to identify service goal accomplishments and areas in need of improvement
Modeled positive behaviors to clients and family members to encourage long-term change
Collected, recorded and summarized data on target behaviors to aid in behavior management planning
Led group sessions targeted on specific issues, giving individuals extra support and opportunities to share feelings
NATIONAL SALES SUPPORT COORDINATOR at United Insurance Group – LTC Global, Inc.NATIONAL SALES SUPPORT COORDINATOR at United Insurance Group – LTC Global, Inc.