Jennifer Boone
Carmel
Summary
Experienced retail management professional with a proven track record in successfully leading store operations and driving sales growth. Focused on fostering team collaboration and achieving tangible results, while maintaining reliability and adaptability to meet changing needs. Expertise in inventory management, customer service, and staff training, complemented by exceptional problem-solving and communication skills. Passionate about creating positive shopping experiences and optimizing store performance.
Overview
23
23
years of professional experience
Work History
Store Manager
White House Black Market
09.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Director of Operations, HR, and Compliance
Massage Envy
11.2017 - 09.2024
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw daily operations across multiple locations, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Mentored and coached team members to foster productive and engaging work environment.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
District Manager/Regional Trainer
Massage Envy
10.2015 - 11.2017
- Drove annual HPI ranking from 54th to 4th in 2016 with business coaching, leadership training and building partnerships with the Franchise owners during quarterly audits and location visits
- Increased Customer Satisfaction Scores 20+ points by implementing monthly webinars focusing on coaching exceptional service behaviors and sharing Best Practices
- Regional Trainer for 21 locations- facilitated corporate trainings as well as created needs based trainings to maximize sales, improve member retention, elevate customer service levels and streamline operations
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
Clinic Administrator
Massage Envy Keystone
08.2014 - 10.2015
- Clinic Administrator responsible for Operations, Training, Recruiting, HR, Sales and Profitability of one of the Indiana Region's top volume locations
- Developed and promoted 3 leadership team members
- Trained new Franchisee team
- Developed and executed standards and objectives to promote corporate vision.
- Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
General Manager
Carson's
11.2008 - 10.2013
- General Manager of full line Department Store with 100+ direct reports
- Drove topline sales and profit for $9M location through strategic planning, impactful merchandising, people development, operational efficiencies and exceptional customer service
- Developed and promoted 9 internal candidates to management positions
- Regional Customer First Captain
- Task Force for development of Customer First Program
- Task Force for development of Seasonal On-boarding program
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Training Store Manager/New Store Orientation Trainer
Coldwater Creek
04.2002 - 11.2008
- Specialty Store Manager for one of the top volume and most profitable locations in the company
- New Store Orientation Trainer- led and executed the 4 Day Orientation Training for 40+ locations nationwide
- Training Store Manager responsible for On-boarding, New Hire Training and Mentor of all Management levels in the Mid-Atlantic Region
- Board of Directors Task Force for Tri-Channel Retailing 2005
- Most Profitable Store Award 2005 & 2007
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- Built a high-performing team through targeted recruitment efforts and ongoing professional development opportunities for staff members.
Education
Bachelor's - Apparel Merchandising- Marketing Concentration
Indiana University-Bloomington
Bloomington, IN05.1990
Skills
- Operational Efficiency Specialist
- Talent Management
- Team Leadership Development
- Learning Facilitation
- Strategic Marketing Planning
- Talent Acquisition
- Develops High-Performing Sales Teams
- Strategic Business Planning
- Budgeting and Forecasting
- Culture and Retention Specialist
- Transformational Leadership
- Performance Metric Analysis
Personal Information
Authorized To Work: US
Timeline
Store Manager
White House Black Market
09.2024 - Current
Director of Operations, HR, and Compliance
Massage Envy
11.2017 - 09.2024
District Manager/Regional Trainer
Massage Envy
10.2015 - 11.2017
Clinic Administrator
Massage Envy Keystone
08.2014 - 10.2015
General Manager
Carson's
11.2008 - 10.2013
Training Store Manager/New Store Orientation Trainer
Coldwater Creek
04.2002 - 11.2008
Bachelor's - Apparel Merchandising- Marketing Concentration
Indiana University-Bloomington
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