Jennifer Bornes
Warsaw
Summary
Dedicated manager with over three years of experience. Well-versed in supervision, office and operations management, administration, certified Train-the-trainer Manager for all previous managerial positions, project management, and cross-functional communication coordinator. Dependable team player with expertise in ensuring staff completes in-line work. As a detail-oriented scheduler, I aim to meet mandatory efficiency and productivity standards in fulfilling requirements—background in a managerial role with a progressive organization.
Overview
11
11
years of professional experience
Work History
Distribution Associate
Zimmer Biomet
Warsaw, IN
05.2025 - Current
- Implemented process improvements that enhanced workflow efficiency in the distribution center.
- Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
- Facilitated cross-training initiatives within the distribution center team to promote flexibility, adaptability, and enhanced skill sets among staff members.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Prepared boxes, pallets, and crates for outgoing shipments.
- Streamlined loading process for outbound shipments while adhering to weight restrictions and load balance specifications set forth by carriers or regulatory agencies.
- Optimized space utilization within the warehouse through strategic organization of products and materials.
- Ensured compliance with applicable regulations regarding shipment documentation, hazardous material handling, and carrier requirements.
- Supported sustainability initiatives by actively participating in recycling programs and reducing waste within the distribution center operations.
- Executed efficient picking, packing, inspection, and shipping of medical device orders, ensuring compliance with FDA and ISO quality standards.
- Oversaw inventory management, ensuring timely restocking of supplies and maintaining accuracy in a fast-paced, safety-focused environment.
- Operated RF scanners and forklifts to enhance order fulfillment and streamline inventory management.
- Executed precise documentation and cycle counting processes to uphold product integrity for surgical applications.
- Performs tasks such as labeling, boxing, and operating warehouse equipment to meet daily production goals.
Front of House Associate
Panda Express Restaurant
Warsaw, IN
01.2025 - Current
- Deliver exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Manage front desk operations, including greeting guests and handling inquiries efficiently.
- Training new associates on company policies and service standards, promoting team cohesion and performance.
- Streamline order processing system, reducing wait times and enhancing overall dining experience.
- Coordinate with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Handle customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
Lead Custodian
Office Pride
Dover, DE
05.2022 - Current
- Maintained a clean and sanitized building; performed cleaning activities such as dusting, sweeping, mopping, wiping down, sanitizing, collecting, and taking trash to the appropriate disposable sectors.
- Conducted daily and weekly security and perimeter checks within the grounds. Secured the building, locking up and coming out, ensuring every door and window was secure, and proper lights were on and off.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed safety precautions to avoid personal injury and provided a safe work environment.
- Monitored buildings for sanitization needs and completed scheduled preventative maintenance.
- 417-293-1982
Assistant Manager
Kline Plaza McDonald’s
Harrisburg, PA
08.2018 - 05.2022
- Adequate track record ensuring my teammates deliver high-quality foods and promote excellent customer service.
- Demonstrated the capacity to ensure the restaurant was a safe and secure work environment.
- Lead day-to-day office functions, including preparing the schedule and position board.
- Routinely supervised arrival and departure procedures of a staff of 21 personnel, including but not limited to cashiers, maintenance staff, and kitchen staff, ensuring their hygiene standards, appearance, and correct accounting of cash register assignments and cash-out procedures were conducted according to company policy.
- Enhanced planning and internal controls to maximize resource utilization and minimize inventory waste.
- Promoted customer loyalty by resolving escalated conflicts to total and complete customer satisfaction.
- Operated all the business’ point-of-sale systems and cash handling procedures per the restaurant's policy standards.
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored staff on operational procedures and customer interaction techniques.
Shift Trainer
Panera Bread
Dover, DE
08.2017 - 08.2018
- Operated a cash register and received payment from customers in cash or credit card, accurately counted and provided a change to customers as required, and followed all customer service and cash handling policies and procedures.
- Maintained a solid knowledge of products and services available in the unit.
- Cleaned and stocked work area.
- Assisted in locating, reconciling, and verifying the accuracy of transactions and operated equipment with peripheral electronic data processing.
- Demonstrated the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
- Communicated with customers regarding orders, comments, and complaints.
- Delivered high-quality foods and promoted excellent customer service.
- 910-627-7079
Shift Trainer
Chick-Fil-A
Dover, DE
08.2015 - 08.2017
- Provides training for individual or group settings to new hires and tenured employees.
- Create landmarks to be achieved through training methods and create training plans.
- Coached, counseled, and inspired employees to meet and exceed required production goals.
- Conducted skill needs assessments to identify specific skill/knowledge gaps, training objectives, work situations, and changes in training policies and procedures as required.
- Observed employees determine the effectiveness of the restaurant training programs and ensure that any additional training requirements are being fulfilled.
- When necessary, functioned as a team member within the different departments and as required by performing other duties that included but were not limited to operating cash registers by restaurant policies and procedures.
- Maintained a solid knowledge of products and services available in the unit.
- Cleaned and stocked the work area.
- Assisted in locating, reconciling, and verifying the accuracy of transactions and operated equipment with peripheral electronic data processing.
- Demonstrated the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
- Communicate with customers regarding orders, comments, and complaints.
- Delivered high-quality foods and promoted excellent customer service.
- 302-736-5226
Education
High School Diploma -
Caesar Rodney High School
Camden, DE05.2015
Associate of Science - Psychology
Ivy Tech Community College of Indiana
Warsaw06.2027
Skills
- Collaboration
- Flexibility
- Financial management
- Guidance
- Perseverance
- Organizational proficiency
- Critical thinking
- Interpersonal skills
- Leadership development
- Adherence to regulations
- Strategic advisory
- Adaptable to change
Timeline
Distribution Associate
Zimmer Biomet
05.2025 - Current
Front of House Associate
Panda Express Restaurant
01.2025 - Current
Lead Custodian
Office Pride
05.2022 - Current
Assistant Manager
Kline Plaza McDonald’s
08.2018 - 05.2022
Shift Trainer
Panera Bread
08.2017 - 08.2018
Shift Trainer
Chick-Fil-A
08.2015 - 08.2017
High School Diploma -
Caesar Rodney High School
Associate of Science - Psychology
Ivy Tech Community College of Indiana
Extra
Calvary Church, During my time at Calvary Church, the benevolence team would prepare boxes and bags of food/drink for people who couldn't afford any. Grocery distribution centers will donate specific items to the church; I would go and pick up those boxes of items and unload them at the church. I would also organize and pack up things according to the people who can't afford food and bring them to the cars for them to take home.