Jennifer Brown
Laporte
Summary
A highly organized individual with experience in administrative management and leadership roles. Skilled in problem-solving, decision-making, and fostering a positive environment that encourages collaboration and productivity. Excellent communication, committed and passionate about supporting the growth of both individuals and teams.
Overview
10
10
years of professional experience
Work History
Client Relations Specialist
Rocket Mortgage
08.2021 - 04.2022
- Logged call information and solutions provided into internal database.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
Executive Director
Bright Beginnings Academy, MC
09.2017 - 07.2021
- Responsible for the overall planning, development, and implementation of age-appropriate programs to enhance the cognitive, physical, social, and emotional development.
- Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
- Implemented ongoing professional development opportunities for staff members, improving overall quality of care provided at the facility.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Streamlined daycare operations through effective scheduling, staff management, and budget control.
- Recruited, selected and retained quality administrators, teachers and support staff.
Lead Infant Room Teacher
Bright Beginnings Academy, MC
06.2016 - 09.2017
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment.
Childcare Assistant Teacher
Imagination Station Early Learning Center
04.2014 - 06.2017
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Front Desk Medical Receptionist
Unasource Sleep Center
01.2012 - 04.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Education
High School Diploma -
Dakota High School
06-2011
Skills
- Analytical Problem-Solving
- Strategic Decision Making
- Strong Communication Skills
- Leadership development
- Time management
- Administrative skills
Languages
Spanish
Native or Bilingual
Timeline
Client Relations Specialist
Rocket Mortgage
08.2021 - 04.2022
Executive Director
Bright Beginnings Academy, MC
09.2017 - 07.2021
Lead Infant Room Teacher
Bright Beginnings Academy, MC
06.2016 - 09.2017
Childcare Assistant Teacher
Imagination Station Early Learning Center
04.2014 - 06.2017
Front Desk Medical Receptionist
Unasource Sleep Center
01.2012 - 04.2014
High School Diploma -
Dakota High School
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