Summary
Overview
Work History
Education
Skills
Timeline
Responsibility
Leadership
Communication
Generic

Jennifer Chapel

Kokomo

Summary

Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.

Retail professional with extensive experience in managing store operations and leading teams to achieve sales goals. Known for strong commitment to collaboration and adaptability to changing retail environments. Proven skills in inventory management and customer service excellence.

Overview

18
18
years of professional experience

Work History

Retail Supervisor & Tech

Staples
03.2025 - 04.2025
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Home Health Caregiver

Comfort Keepers Home Care
02.2024 - 08.2024
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

Front Desk Agent

Comfort Inn & Suites
09.2023 - 01.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Customer Service Representative

Knipper Health
07.2023 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Logistics Associate

NuCycle Energy
03.2021 - 01.2023
  • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
  • Reduced order processing time with streamlined packing and shipping processes.
  • Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
  • Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.

Shipping Receiving

Hopkins Advantage
12.2016 - 12.2016
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Cashier & Cook

31 Mara Mart
10.2007 - 01.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Arts - Allied Health Management Medical Coding Track

Florida Technical College
Lakeland
04-2028

Medical Billing And Coding Specialist -

Florida Technical College
Lakeland, FL
04.2024

Criminal Justice - undefined

ITT Technical Institute
09.2007

Core 40 Diploma -

Kokomo High School
Kokomo, IN
06.2006

Skills

  • Data Analysis
  • Ability to embrace new technology
  • Accountability
  • Conflict Management
  • Teamwork
  • Customer Service
  • Interpersonal skills
  • Organizational skills
  • Filling
  • Office Administration
  • Communication
  • Dispatching
  • Shipping & Receiving
  • Data Entry
  • Appointment Scheduling
  • Task delegation
  • Store organization
  • Problem anticipation and resolution
  • Inventory control
  • Staff training and development

Timeline

Retail Supervisor & Tech

Staples
03.2025 - 04.2025

Home Health Caregiver

Comfort Keepers Home Care
02.2024 - 08.2024

Front Desk Agent

Comfort Inn & Suites
09.2023 - 01.2024

Customer Service Representative

Knipper Health
07.2023 - 08.2023

Logistics Associate

NuCycle Energy
03.2021 - 01.2023

Shipping Receiving

Hopkins Advantage
12.2016 - 12.2016

Cashier & Cook

31 Mara Mart
10.2007 - 01.2009

Criminal Justice - undefined

ITT Technical Institute

Bachelor of Arts - Allied Health Management Medical Coding Track

Florida Technical College

Medical Billing And Coding Specialist -

Florida Technical College

Core 40 Diploma -

Kokomo High School

Responsibility

  • 1. Greeting Customer
  • 2. Data Entry
  • 3. Data analyzing
  • 4. Scheduling Customer
  • 5. Scheduling Customer Appointment
  • 6. Scheduling Inbound Shipments
  • 7. Scheduling Outbound Shipments
  • 8. Meeting Prep
  • 9. Getting data ready for upcoming meetings
  • 10. Making a offload schedule for our receiving team
  • 11. Ability to embrace new technology
  • 12. Accountability
  • 13. Conflict Management
  • 13. Teamwork
  • 14. Customer Service
  • 15. Interpersonal Skills
  • 16. People Skills
  • 17. Organizational Skills.

Leadership

  • S.T.A.N.D. President for 2004 to 2006.
  • Lieutenant of the Kokomo Police Cadets from 2004 to 2007.
  • I was a Girl Scout leader in Tullahoma, TN 2017 to 2019.
  • I am currently a Girl Scout Leader.

Communication

  • 1. Excellent written and verbal communication skills.
  • 2. Confident, articulate, and professional speaking abilities.
  • 3. Empathic listener and persuasive speaker.
  • 4. Writing creative or factual.
  • 5. Speaking in public, to groups, or via electronic media.
  • 6. Excellent presentation and negotiation skills.

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Jennifer Chapel