Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Jennifer Christina J

Operations Analyst
Kammanahalli

Summary

Dedicated and results-driven Customer Success executive over 2 years of overall experience in building strong client relationships and ensuring customer satisfaction. Currently shifted to and handling operations by optimizing process flow and enhancing operational efficiency for one of the leading employment verification company around the globe.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Operations Analyst

FIRST ADVANTAGE
05.2023 - Current
  • Verify employment-related information through concerned point of contact via calls and Emails, while maintaining a strict focus on accuracy and data privacy.
  • Single handedly worked on multiple clients at once by conducting background checks and updating the same to the client and as well as the on shore team (First advantage - US) on a daily basis via calls/emails/internal CRM tool.
  • Efficiently managed and resolved a high volume of Jira tickets, ensuring timely and accurate responses to inquiries.
  • Successfully managed TAT cases, ensuring prompt resolutions.
  • Identified root causes of delays in TAT cases and implemented corrective actions to improve turnaround times and prevent recurrence.
  • Mentored new hires within Customer Success team contributing towards overall improvement in team performance and cohesion.

CUSTOMER SUPPORT ASSOCIATE (IP)

Amazon
08.2022 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
  • Provided primary customer support to internal and external customers.

Education

PUC -

St.Joseph's Indian Composite Pu College

SSLC - undefined

MMET English High School

Skills

Organized and detail-oriented

Communication

Willingness to learn

Anticipatory skills

Developing quick rapport with Clients/Customers

Experience using CRM Multi-tasking

Software

MS Office

Tally

C

Salesforce

JIRA Ticketing system

Timeline

Operations Analyst

FIRST ADVANTAGE
05.2023 - Current

CUSTOMER SUPPORT ASSOCIATE (IP)

Amazon
08.2022 - 02.2023

PUC -

St.Joseph's Indian Composite Pu College

SSLC - undefined

MMET English High School

Similar Profiles

CREATE PROFILE
Jennifer Christina JOperations Analyst