Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Edukere

Indianapolis

Summary

Dynamic and results-driven professional with extensive experience in customer service and hospitality management at Best Western Hotel. Proven ability to enhance guest relations and resolve complaints effectively. Skilled in cash handling and time management, consistently improving operational efficiency and customer satisfaction. Committed to fostering positive team environments and achieving business goals.

Overview

20
20
years of professional experience

Work History

Front Desk Clerk

Best Western Hotel
08.2025 - Current
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Provided exceptional customer service, resolving guest inquiries and complaints promptly.
  • Coordinated room assignments and maintained accurate reservation records using hotel management software.
  • Trained new staff on front desk procedures and best practices for guest interaction.

Assistant Store Manager

Miss A
07.2023 - 08.2025
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Supervised daily operations to enhance customer service and ensure smooth store functionality.

Assistant Manger

Mcdonalds
08.2021 - 06.2023
  • Led daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff on customer service excellence and product knowledge.
  • Streamlined inventory management processes to enhance efficiency and reduce discrepancies.
  • Collaborated with management to develop promotional strategies that increased sales performance.

Assistant Manager

Dollar General
11.2017 - 07.2021
  • Led daily operations to enhance team productivity and service quality.
  • Developed training programs to improve staff performance and promote best practices.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Collaborated with cross-functional teams to implement strategic initiatives for operational efficiency.
  • Analyzed customer feedback to identify areas for service improvement and implemented solutions.
  • Mentored junior staff in operational protocols, fostering a culture of continuous learning.
  • Conducted regular performance evaluations to drive accountability and support professional development.
  • Managed scheduling and resource allocation to optimize workforce effectiveness and meet business needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Assistant Store Manager

Claires Boutique
07.2009 - 10.2017
  • Supervised daily operations to enhance customer service and ensure smooth store functionality.
  • Trained and mentored team members on sales techniques and product knowledge, fostering a collaborative environment.
  • Implemented inventory management practices to optimize stock levels and reduce discrepancies.
  • Analyzed sales data to identify trends and recommend strategic merchandise placement for improved sales performance.
  • Developed staff schedules while balancing labor costs with operational needs, ensuring adequate coverage during peak hours.
  • Coordinated promotional events to increase foot traffic and engage customers effectively within the community.
  • Resolved customer issues promptly, enhancing satisfaction and loyalty through dedicated support initiatives.
  • Conducted regular audits of store policies and procedures, ensuring compliance with company standards and regulations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Key Holder

Piggly Wiggly
04.2005 - 06.2009
  • Assisted in maintaining store inventory accuracy through regular stock checks and organization.
  • Supported customer service operations by addressing inquiries and providing product information.
  • Learned cash handling procedures, ensuring accurate transactions during shifts.
  • Participated in visual merchandising efforts to enhance store presentation and optimize sales potential.
  • Collaborated with team members to maintain a clean and organized retail space for customers.
  • Contributed to opening and closing procedures, ensuring compliance with operational standards.
  • Engaged in training sessions to develop knowledge of products and services offered by the store.
  • Demonstrated adaptability by quickly learning new systems and processes within the retail environment.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Education

English, Math,

Jacksonville High
Jacksonville, FL
06.1993

Skills

  • Time management
  • Customer service
  • Hospitality services
  • Problem-solving skills
  • Complaint resolution
  • Payment processing
  • Hospitality management
  • Guest relations
  • Cash handling
  • Word processing
  • Guest reception
  • Recommending attractions and amenities
  • Room booking
  • Nightly audits
  • Records management
  • Room service
  • Data gathering
  • Customer service management
  • Transportation arrangements
  • Switchboard operation
  • Invoicing and billing
  • Room charges
  • Microsoft office
  • Listening skills

Timeline

Front Desk Clerk

Best Western Hotel
08.2025 - Current

Assistant Store Manager

Miss A
07.2023 - 08.2025

Assistant Manger

Mcdonalds
08.2021 - 06.2023

Assistant Manager

Dollar General
11.2017 - 07.2021

Assistant Store Manager

Claires Boutique
07.2009 - 10.2017

Key Holder

Piggly Wiggly
04.2005 - 06.2009

English, Math,

Jacksonville High

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