Jennifer Farmer
Greenfield
Summary
Highly motivated, fast learning and committed individual with proven history of superior performance at individual, team and organizational levels. Energetic and organized with knack for leadership and problem-solving. Ability to multitask and prioritize workloads with little or no supervision. Detail-oriented professional looking to bring medical background and dedication to a new area of work due to being ready for a advance in career.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Clinical Preceptor
Hancock OBGYN
11.2021 - Current
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Completed training and showed efficiency on all job roles in office such as front desk assistant, lab, and clinical back office staff.
- Managed inventory levels efficiently, proactively ordering supplies as needed to prevent shortages.
- Reviewed resumes and application materials to understand background and experience of each candidate while assisting on interviewing applicants for front desk positions and clinical staff.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Incorporated diverse teaching methods to accommodate various learning styles, ensuring all new employees had equal opportunities for success, leading to successful onboarding experiences.
- Promoted employee growth by providing consistent feedback
Certified Medical Assistant
Chatham Care
08.2020 - 11.2021
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Ensured medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Certified Medical Assistant
Franciscan Express Care
08.2013 - 08.2020
- Documented patient medical information, history and insurance details to facilitate smooth appointments and payment processing.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Cross trained to be able to work at multiple Express Care locations as front desk receptionist or back office clinical staff.
- Oriented and trained new staff on proper procedures and policies.
- Sanitized, restocked and organized exam rooms and medical equipment
Education
Medical Assistant Certificate - Medical Assisting
Kaplan College - Indianapolis
Indianapolis, IN10.2011
Affiliations
- Diversity, Equality and Inclusion - Board Member
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
References
Available upon request
Timeline
Certified Medical Assistant/Clinical Preceptor
Hancock OBGYN
11.2021 - Current
Certified Medical Assistant
Chatham Care
08.2020 - 11.2021
Certified Medical Assistant
Franciscan Express Care
08.2013 - 08.2020
Medical Assistant Certificate - Medical Assisting
Kaplan College - Indianapolis
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