Jennifer Faulkner
Washington
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns.
Overview
31
31
years of professional experience
Work History
Front Desk Supervisor
Sullivan County Public Library
Sullivan
05.2022 - 07.2025
- Assisted patrons with inquiries and provided information about library services.
- Trained new staff on customer service protocols and library policies.
- Monitored library technology use and assisted patrons with technical issues.
- Resolved patron complaints efficiently while maintaining a welcoming environment.
- Collaborated with management to improve front desk workflow and processes.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
Information Systems Technician
U.S. Navy Active Duty
Chatan Cho, Okinawa
11.1994 - 10.2005
- Installed and configured computer systems for operational readiness.
- Maintained network security protocols to protect sensitive information.
- Assisted in troubleshooting hardware and software issues for users.
Skills
- Customer service
- Payment processing
- Staff training
- Technical support
- Library workflows
- Conflict resolution
- Process improvement
- Relationship building
- Front desk supervision
- Effective communication
- Active listening
- Time management
- Problem solving
- Issue resolution
- Cash handling accuracy
Timeline
Front Desk Supervisor
Sullivan County Public Library
05.2022 - 07.2025
Information Systems Technician
U.S. Navy Active Duty
11.1994 - 10.2005
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