Jennifer Ground
Anderson
Summary
Dynamic professional with a proven track record at Starbucks, excelling in customer service and team collaboration. Achieved 100% on-time delivery as a Personal Shopper, showcasing reliability and attention to detail. Skilled in managing operations and fostering client relationships, driving business growth and satisfaction. Adept at optimizing processes and enhancing team performance.
Overview
26
26
years of professional experience
Work History
Barista
Starbucks
Pendleton, IN
03.2024 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Positively coached new baristas to foster team growth, with emphasis on quality and service.
- Collaborated with team members to meet peak service demands effectively.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Personal Shopper
Shipt
Anderson, IN
10.2019 - Current
- Executed personalized shopping experiences, ensuring customer satisfaction and tailored product selections.
- 100% On time order delivery on over 4500 orders, while maintaining a 5/5 customer satisfaction rating.
- Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
- Enhanced shopping processes through effective communication and problem-solving skills.
Owner
Wagging Ways Doggy Daycare
Anderson, IN
02.2010 - 03.2020
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Production Supervisor
Guide Corporation
Anderson, IN
09.1999 - 12.2006
- Oversaw daily production operations to ensure efficient workflow and adherence to quality standards.
- Coordinated scheduling and resource allocation to optimize manufacturing output and meet deadlines.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Managed team of 40 production associates, overseeing productive production processes and departmental safety training.
Education
High School Diploma -
Highland High School
Anderson, IN06-1995
Skills
- Friendly and outgoing
- Attention to detail
- Exceptional customer service
- Team player
Timeline
Barista
Starbucks
03.2024 - Current
Personal Shopper
Shipt
10.2019 - Current
Owner
Wagging Ways Doggy Daycare
02.2010 - 03.2020
Production Supervisor
Guide Corporation
09.1999 - 12.2006
High School Diploma -
Highland High School