Jennifer Hall
Indianapolis
Summary
Professional scheduling specialist with strong track record in optimizing workflows and enhancing productivity. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
3
3
years of professional experience
Work History
Accounts Receivable and Scheduling Specialist
Retina Partners
09.2024 - Current
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed electronic health record updates to ensure accurate patient information and compliance.
- Communicated effectively with healthcare providers to confirm appointments and resolve scheduling conflicts.
- Assisted in developing efficient scheduling protocols, enhancing overall operational efficiency.
- Collaborated with administrative staff to streamline patient intake processes and improve service delivery.
- Utilized scheduling software to maintain organized calendar systems for multiple practitioners.
- Monitored appointment cancellations and rescheduled patients promptly to minimize disruptions in care services.
- Provided training support for new team members on scheduling procedures and system navigation.
- Acted as first point of contact and set appointments for prospective clients.
- Provided detailed information about available services and requirements.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Enhanced cash flow management through diligent accounts receivable monitoring and timely collections efforts.
- Oversaw general accounts, budgets and accounts receivable.
- Managed month-end close processes, ensuring accuracy in financial reporting for accounts receivable activities.
- Streamlined the accounts receivable process for quicker collection of outstanding payments.
Patient Access Representative
Community Heart and Vascular Hospital
04.2023 - 02.2024
- Managed patient registration processes to ensure accurate and timely data entry.
- Coordinated insurance verification to facilitate patient access to necessary services.
- Assisted patients with appointment scheduling, enhancing overall patient experience.
- Educated patients on hospital policies and procedures, improving communication and understanding.
- Streamlined check-in processes, reducing wait times for patients upon arrival.
- Collaborated with clinical staff to address patient inquiries and resolve access issues efficiently.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Education
Health Service Management - Public Heath
Indiana University, Purdue University Indianapolis
Indianapolis, IN06-2022
Associate of Arts - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN06-2019
Skills
- Relationship management abilities
- Client engagement
- Technical documentation proficiency
- Process documentation
- Efficiency enhancement
- Organized data management
- Analytical problem-solving
- Client support
Timeline
Accounts Receivable and Scheduling Specialist
Retina Partners
09.2024 - Current
Patient Access Representative
Community Heart and Vascular Hospital
04.2023 - 02.2024
Health Service Management - Public Heath
Indiana University, Purdue University Indianapolis
Associate of Arts - General Studies
Ivy Tech Community College of Indiana