Jennifer Harper
supervision/ team lead
Manilla,IN
Summary
Results-driven Supervisor with over 12 years in training and mentoring. Proven ability to implement process improvements and foster a culture of safety and quality. Seeking to leverage strong customer service and attention to detail to achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Supervisor/Team Trainer
PMC Smart Solutions
Shelbyville, IN
01.2014 - Current
- Developed and delivered comprehensive training programs to ensure adherence to safety protocols and operational procedures.
- Coordinated daily operational activities, reinforcing adherence to established quality protocols.
- process improvements to enhance workflow efficiency within the team.
Education
GED -
Connersville High School
Connersville, INSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Verbal and written communication
- Safety protocols
- Payroll processing
- Priority management
- Relationship building
- [Software] experience
Accomplishments
- Achieved the implementation of QSI approved training by completing testing and trackingwith accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved scheduling by introducing excel and microsoft for production and shipping tasks.
- Supervised team of 15 to 20 staff members.
Timeline
Supervisor/Team Trainer
PMC Smart Solutions
01.2014 - Current
GED -
Connersville High School