Jennifer Hines
Muncie
Summary
Detail-oriented Registration Scheduler with expertise in patient registration and appointment management. Strong communication and problem-solving skills enhance patient experience and streamline workflows.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Registration Scheduler
IU Health Ball Memorial Hospital
Muncie
07.2024 - Current
- Coordinated patient registration processes for various healthcare services.
- Managed scheduling for appointments and procedures within hospital systems.
- Assisted patients in completing required registration forms accurately.
- Provided excellent customer service to enhance patient experience during registration.
- Collaborated with team members to streamline scheduling workflows effectively.
Financial Assistance Specialist
IU Health Ball Memorial Hospital
Muncie
01.2001 - 07.2024
- Assisted patients with completing financial assistance applications.
- Provided information on available financial resources and programs.
- Reviewed documentation to determine eligibility for aid programs.
- Collaborated with state agencies to facilitate Medicaid applications and ensure compliance with HIP requirements.
Education
High School Diploma -
Wapahani High School
Selma, IN05-1995
Skills
- Patient registration
- Appointment scheduling
- Healthcare compliance
- Medical billing
- Customer relationship management
- Financial assistance programs
- Medicaid application processing
- Problem solving
Certification
- State Licensed Navigator - October 2015
References
- Dr. Steven Farmer - Former Coworker
Email - Sfarmer@hcmhcares.org
- Heather Barnard - Former Coworker
Email- Hbarnard@hcmhcares.org
Phone- (765)748-9820
- Lynn Holt - PA
Email- Lynnholt87@gmail.com
Phone- (765) 744-9244
Timeline
Registration Scheduler
IU Health Ball Memorial Hospital
07.2024 - Current
Financial Assistance Specialist
IU Health Ball Memorial Hospital
01.2001 - 07.2024
High School Diploma -
Wapahani High School
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