Jennifer Hobson
New Whiteland
Summary
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. I aim to leverage these transferable skills to excel in new professional setting.
Overview
3
3
years of professional experience
Work History
Waitress and Hostess
Blueberry Hill Pancake House
Mooresville, IN
05.2023 - Current
- Provided prompt and friendly service to enhance customer dining experiences.
- Managed multiple tables efficiently during peak hours, ensuring timely order taking and delivery.
- Collaborated with kitchen staff to ensure accuracy in meal preparation and special requests.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Coordinated with servers to enhance dining experience and service efficiency.
- Assisted in training new host staff on company standards and procedures.
- Monitored dining area for guest needs, addressing concerns promptly.
- Handled customer inquiries and feedback to improve overall satisfaction levels.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Assisted in training new staff on menu items and service protocols.
- Handled cash transactions and managed point-of-sale systems efficiently.
- Assisted in handling payroll by calculating employees hours.
Education
High School Diploma -
Monrovia High School
Monrovia, IN05-2026
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Cash handling
- Hospitality service expertise
- Payment processing
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Menu memorization
Timeline
Waitress and Hostess
Blueberry Hill Pancake House
05.2023 - Current
High School Diploma -
Monrovia High School