Jennifer Huston
South Bend
Summary
Dedicated, detail oriented administrative professional with experience in customer service, data entry, office management, and accounts payable and receivable. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant /Accounts Payable and Receivable Specialist
Spencer, Inc
08.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted in preparation of financial reports each month.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed high volume invoice processing while maintaining accuracy in data entry, ensuring timely payments to suppliers.
- Expedited month-end closing procedures by efficiently preparing reports and ensuring accurate data entry.
- Matched purchase orders with invoices and recorded necessary information.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled credit card statements by comparing to our records/receipts each month.
Customer Service Representative
Michiana Family Insurance
06.2015 - 08.2016
- Provided customer service while interacting with clients and potential clients over the phone and in-person.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Collected customer information and used it to provide home, auto, and life insurance quotes.
- Processed policy changes, claims, and payments.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Receptionist / HR Coordinator
Indiana Mentor
12.2013 - 06.2015
- Greeted incoming visitors, clients, and employees professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Received and distributed mail to appropriate personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Planned meetings and prepared conference rooms.
- Ensured timely completion of time-sensitive processes.
- Performed clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Supported HR activities by assisting with recruitment process, including scheduling interviews, organizing candidate information, collecting and submitting information for background checks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Entered employees' timesheets into Kronos system for payroll processing and prepared payroll reports.
- Conducted annual training and ran annually required checks on employees.
- Prepared invoices for processing by accounting, including account coding.
Office Assistant
Xtreme Fun Party Company
04.2013 - 10.2013
- Managed the reception area, including greeting visitors and responding tp telephone and in-person requests for information.
- Served as a central point of contact for all outside vendors needing to gain access to the building.
- Made copies, sent faxes, and handled incoming correspondence.
- Received and distributed faxes and mail in a timely manner.
- Managed daily office operations and maintenance of equipment.
- Reserved rental items through E-Serve computer system.
- Prepared and sent out contracts for customers.
- Prepared rental items for use; also cleaned and checked returned items.
HR Specialist
Citigroup Statement Processing
04.2002 - 08.2008
- Maintained personnel records and ensured accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, ensuring that they felt welcomed and well-informed.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Supplied key cards and building access to employees, vendors, and visitors.
- Posted open positions on company website.
- Maintained the employee database in PeopleSoft
- Scheduled employee meetings and candidate interviews.
Front Desk Receptionist
Citigroup Statement Processing
10.2001 - 04.2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Planned meetings and prepared conference rooms.
- Answered multi-line phone and routed calls appropriately.
- Dispersed incoming mail and faxes to correct recipients throughout the office.
- Ordered and maintained office supplies.
- Assisted exempt level management and HR Generalist with various tasks.
Exceptions Clerk
Citigroup Statement Processing
05.2001 - 10.2001
- Processed exceptions mail work.
- Did data entry to request reprints.
Education
High School Diploma -
Washington High School
South Bend, IN06-1995
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Meticulous attention to detail
- Administrative support
Timeline
Administrative Assistant /Accounts Payable and Receivable Specialist
Spencer, Inc
08.2016 - Current
Customer Service Representative
Michiana Family Insurance
06.2015 - 08.2016
Receptionist / HR Coordinator
Indiana Mentor
12.2013 - 06.2015
Office Assistant
Xtreme Fun Party Company
04.2013 - 10.2013
HR Specialist
Citigroup Statement Processing
04.2002 - 08.2008
Front Desk Receptionist
Citigroup Statement Processing
10.2001 - 04.2002
Exceptions Clerk
Citigroup Statement Processing
05.2001 - 10.2001
High School Diploma -
Washington High School
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