Summary
Overview
Work History
Education
Skills
Timeline
Jennifer Johnson

Jennifer Johnson

Kokomo,IN

Summary

Dynamic and results-driven healthcare executive with extensive expertise in program development, performance optimization, and strategic leadership within high-profile organizations. Proven track record in driving operational efficiency, cost containment, and quality enhancement while aligning initiatives with organizational mission and values. Adept at improving patient outcomes, reducing costs, and identifying opportunities for innovation. Skilled in leading cross-functional teams, fostering collaboration, and implementing integrated care models to enhance service delivery and population health.

Overview

13
13
years of professional experience

Work History

Consultant – AI Product Sales/Account Management

Ellipsis Health
12.2024 - Current
  • Collaboration with cross-functional teams to ensure seamless product delivery and customer satisfaction.
  • Conduct product demonstrations and discussion sessions to showcase AI agent features and benefits to potential customers.
  • Provide sales team with the skills, knowledge, and tools to be more productive and effective while using data and insights to continuously improve every aspect of the go-to-market efforts, from content to process to people.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.

Vice President, Clinical Operations

WAYSPRING
12.2021 - 10.2024
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Established and directed successful programs focused on Substance Use Disorder.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
  • Developed and implemented team building activities to foster collaboration and improve employee morale.
  • Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.

Population Health Senior Consultant

IU HEALTH
12.2020 - 12.2021
  • Lead the implementation of Population Health Management initiatives across Primary Care and Specialty offices.
  • Partner with IU Health management teams, regional physician leadership, primary and specialty care providers, and practice staff to integrate analytic, ancillary, and operational capabilities to provide better health outcomes, lower cost of care, and improve patient and clinician experience.
  • Design, monitor, and continually improve population health metrics while developing strong relationships with providers and staff while also supporting value-based care concepts, initiatives, and strategies.
  • Introduced HCC (Risk Adjustment) concept to specialty providers. Provide education and create reports for Department of Medicine specialty practices.
  • Collaborate with Population Health CMO and leadership to create HCC training, new provider training, and quality training.
  • Educate and implement strategies to increase provider engagement in Population Health. Provider engagement improved 4% total Q1 2020 to Q1 2021.

Managing Director

EVOLENT HEALTH
01.2018 - 04.2020
  • Spearheaded the overall market population health program performance and annual clinical initiative plans to drive expected and targeted clinical, financial, and patient experience outcomes.
  • Implemented integrated clinical models and quality management structures in collaboration with partner's clinical staff, community physicians, and senior management team.
  • Communicated with multiple partners on population health program performance, Key Performance Indicators (KPIs), quality measures, and eliminating barriers to optimize performance.
  • Collaborated with quality team to identify areas of opportunity for increasing HEDIS and STARS measures.
  • Actively trained staff in intellectual and professional development. Clinical account owner for markets assigned.
  • Launched Medicare Advantage plan, including clinical programs, quality, and risk adjustment, as well as state required clinical programs for new Medicaid line of business.
  • Deployed Next Generation ACO and merged multiple clinical teams into one to generate shared savings of $15.7M in performance.
  • Collaborated with clinical team members to create a workflow to increase health risk assessment (HRA) completion for Medicare Advantage members by 36%.
  • Worked one on one with Primary Care Providers, Office Managers, and Staff to develop operational workflows specific to population health initiatives for state Medicaid programs with a focus on behavioral health and physical health integration models, inclusive of SUD members (i.e. Kentucky, Florida, Massachusetts, New York)

Senior Director

EVOLENT HEALTH
08.2016 - 01.2018
  • Responsible for developing annual clinical initiative plans with a focus on achieving clinical outreach targets in order to impact patient satisfaction, quality outcomes, lower costs.
  • Collaborated with Care Management staff to develop and deliver highly effective clinical programs.
  • Partnered with clients to discuss population health program performance and progress on implementing clinical initiatives.
  • Communicated with quality team to ensure maximized optimization for physician reporting. Clinical Account Lead for client.
  • Led clinical programs to achieve a $2.2M cost avoidance for inpatient utilization and medical costs, with hospital transition programs seeing a $1.9M cost avoidance due to a reduction in re-admissions.
  • Transformed key performance indicators to refocus staff and align processes with business objectives.
  • Successfully optimized performance by coordinating with the client leadership team to eliminate barriers.
  • Successfully led a team of Care Managers dedicated to Population Health within Internal Medicine, Family Medicine, and Pediatric practices

Population Health Manager

EVOLENT HEALTH
06.2014 - 08.2016
  • Supported 35 physician practices by analyzing performance reports and data to execute informed decisions, process, and program implementation.
  • Communicated and supported payment methodology transitions.
  • Tested and refined workflows that supported sustainable transformation and led practices as they expanded interventions to patient populations.
  • Generated and distributed quality and efficiency, care gap, and clinical program reports to physicians and practices.
  • Delivered education and training sessions in EMR, risk adjustment, and plan-do-study-act (PDSA) cycles and processes.
  • Evaluated and implemented educational and process interventions based on practice-level data, trends, and identified opportunities.
  • Primary focus on Internal and Family Medicine providers/practices. Worked with Practice Admin and Providers to develop Population Health workflows.

Primary Care Practice Administrator

IU HEALTH ARNETT
05.2012 - 06.2014
  • Managed the daily operations of various practices, including Internal Medicine, Pediatrics, Family Medicine, and Urgent Care.
  • Established departmental goals, objectives, standards of performance, policies, and procedures.
  • Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
  • Coordinated with providers to ensure accuracy of computerized physician order entries (CPOE), HEDIS, STARS, and patient satisfaction measures were being met.
  • Increased staff productivity by providing training, guidance, and performance evaluations.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Directed the operations of multiple primary care office locations, providing support and leadership to 75+ healthcare professionals.

Education

MBA - Healthcare Administration

Western Governors University, Online
09.2015

Bachelor of Science - Applied Management

National American University, Online
04.2010

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Strategic planning
  • Issue resolution
  • Client engagement
  • Work Planning and Prioritization
  • Continuous improvement
  • Best practices implementation
  • Change management
  • Process optimization

Timeline

Consultant – AI Product Sales/Account Management - Ellipsis Health
12.2024 - Current
Vice President, Clinical Operations - WAYSPRING
12.2021 - 10.2024
Population Health Senior Consultant - IU HEALTH
12.2020 - 12.2021
Managing Director - EVOLENT HEALTH
01.2018 - 04.2020
Senior Director - EVOLENT HEALTH
08.2016 - 01.2018
Population Health Manager - EVOLENT HEALTH
06.2014 - 08.2016
Primary Care Practice Administrator - IU HEALTH ARNETT
05.2012 - 06.2014
Western Governors University - MBA, Healthcare Administration
National American University - Bachelor of Science, Applied Management

Similar Profiles

CREATE PROFILE
Jennifer Johnson