Jennifer Jones
Indianapolis,IN
Summary
Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Bartender Shift Manager
Northside Bar & Grill
03.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring high-quality experience for all guests.
Administrative Assistant
M2 Physiotherapy
04.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Community Health Worker
IU Health Methodist
10.2022 - 02.2023
- Connected families with necessary social services, alleviating barriers to healthcare access, and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring delivery of quality services to clients.
Patient Registration Specialist/Administrative Assistant
IU Health Physicians
04.2019 - 10.2022
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Reduced registration errors through meticulous data entry and attention to detail.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
Education
Associate of Science - Health Sciences
Indiana University, Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Lawrence Central High School
Indianapolis06-2014
Skills
- Customer service
- New hire training
- Performance improvement
- Data entry
- Strong interpersonal skills
- Adaptability and flexibility
- Computer skills
- Time management
- Insurance verification
- Patient scheduling
Timeline
Administrative Assistant
M2 Physiotherapy
04.2024 - 10.2024
Community Health Worker
IU Health Methodist
10.2022 - 02.2023
Bartender Shift Manager
Northside Bar & Grill
03.2022 - Current
Patient Registration Specialist/Administrative Assistant
IU Health Physicians
04.2019 - 10.2022
Associate of Science - Health Sciences
Indiana University, Purdue University Indianapolis
High School Diploma -
Lawrence Central High School
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