Jennifer Jones
Indianapolis,IN
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Franchise Specialist
Republic Services
06.2025 - Current
- Analyze data trends to provide actionable insights for process improvement.
- Enhance customer satisfaction with timely and accurate issue resolution.
- Gather, organize and input information into digital database.
- Evaluate customer needs and feedback to drive product and service improvements.
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution. Maintained a 4.9 out of 5 on customer feedback scores.
- Follow all company policies and procedures to deliver quality work.
Remote Digital Sales Consultant
Republic Services
04.2021 - 06.2025
- Produced customized marketing plans for each client based on their specific goals.
- Maintained relationships with existing clients by providing ongoing support and consultation about new products and services.
- Continuously refined personal sales approach based on feedback from managers and colleagues, leading to increased close rates over time.
- Drove revenue growth by consistently meeting and exceeding individual sales targets.
- Educated prospective customers and existing client base on available benefits, products, and services.
- Established strong relationships with clients through tailored digital solutions and proactive follow-ups. Results included 120 customer touches daily.
Remote Residential Inside Sales / Online Sales Lead Representative
Republic Services
12.2019 - 04.2021
- Built customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism.
- Performed sales retention by using sales tactics learned through the training and mentoring processes.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Customer Service Specialist II
Republic Services
04.2018 - 12.2019
- Received and responded to routine residential and commercial customer service calls.
- Answered customer requests, inquiries, and handled billing complaints.
- Assisted with general and complex billing reconciliations for residential and commercial customers.
- Managed high call volume while maintaining a courteous and professional demeanor.
Contract Receptionist
Securitas Security Services, Inc
10.2017 - 05.2018
- Monitored visitor access and maintained security awareness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained accurate visitor logs, enhancing security protocols and access control measures.
- Trained new staff on front desk operations, fostering a collaborative team atmosphere.
Client Site Administrative Assistant
Securitas Security Services, Inc
08.2016 - 10.2017
- Provided clerical and administrative support to the Site Account manager.
- Conducted driver certification verification and road test training.
- Ordered uniforms and managed client site inventory.
- Scheduled and performed interviews. Assisted with onboarding process and new hire orientation.
- Provided monthly reporting regarding security performance, staffing, and hours worked at client site.
Contract Receptionist
Securitas Security Services, Inc
08.2014 - 08.2016
- Greeted employees and visitors arriving to corporate headquarters for business and meetings.
- Answered telephone, screened and directed calls to appropriate staff or executive support.
- Corresponded daily with executives to provide notification for guest arrival in a timely manner.
- Verified visitor identification credentials and monitored visitor access.
- Trained new receptionists on tasks and responsibilities.
Customer Service Representative
Polymer Technology Systems, Inc
07.2013 - 06.2014
Technical Service Coordinator
Hologic, Inc
05.2011 - 03.2013
Education
BACHELOR OF ARTS - English
BENNETT COLLEGE
GREENSBORO, NCSkills
- Teamwork and collaboration
- Self motivation
- Time management
- Expert problem solving
- Documentation management
- Customer relations
- Excellent communication
- Problem-solving aptitude
- Conflict resolution
Timeline
Franchise Specialist
Republic Services
06.2025 - Current
Remote Digital Sales Consultant
Republic Services
04.2021 - 06.2025
Remote Residential Inside Sales / Online Sales Lead Representative
Republic Services
12.2019 - 04.2021
Customer Service Specialist II
Republic Services
04.2018 - 12.2019
Contract Receptionist
Securitas Security Services, Inc
10.2017 - 05.2018
Client Site Administrative Assistant
Securitas Security Services, Inc
08.2016 - 10.2017
Contract Receptionist
Securitas Security Services, Inc
08.2014 - 08.2016
Customer Service Representative
Polymer Technology Systems, Inc
07.2013 - 06.2014
Technical Service Coordinator
Hologic, Inc
05.2011 - 03.2013
BACHELOR OF ARTS - English
BENNETT COLLEGE
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