Jennifer Kern
Summary
A customer service employee with 12+ years of experience that thrives off of guest satisfaction. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Bartender
Texas Roadhouse
11.2013 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
In-Home Nanny
Jessica Gillespie LLC
05.2016 - 02.2019
- Monitored children's play activities to verify safety.
- Assisted with light housekeeping duties as well as running errands.
- Helped children complete homework assignments and school projects.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
Ice Cream Server
Mrs. Curl
05.2009 - 10.2013
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Greeted incoming customers and provided reliable, friendly customer service.
Education
High School Diploma -
Greenwood Community High School Corporation
Greenwood, IN05-2012
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
Timeline
In-Home Nanny
Jessica Gillespie LLC
05.2016 - 02.2019
Bartender
Texas Roadhouse
11.2013 - Current
Ice Cream Server
Mrs. Curl
05.2009 - 10.2013
High School Diploma -
Greenwood Community High School Corporation
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