Jennifer Kooken
Romney
Summary
Experienced Veterinary Customer Service Representative Supervisor with over 14 years in veterinary practice operations seeking to leverage extensive leadership experience into a Veterinary Practice Manager role.
Overview
17
17
years of professional experience
Work History
Customer Service Representative Lead
VCA Paw Prints Animal Hospital
Lafayette, IN
02.2014 - Current
- Leads customer service team to enhance client satisfaction and operational efficiency. Provides high quality client experiences through personal accountability and dedication.
- Train new employees on hospital policies, client communication, software systems, and scheduling procedures.
- Resolve client concerns professionally while maintaining high client satisfaction.
- Collaboration with veterinarians and technicians to improve communication between hospital.
- Maintains confidential medical records with compliance and accuracy.
- Manages client accounts, payment processing, and financial reconciliation.
Kennel Worker
The Dog House Of Lafayette
Lafayette, IN
09.2009 - 02.2014
- Supervised daily care routines for dogs, ensuring their health and well-being.
- Managed cleaning and sanitation of kennel facilities to maintain a safe environment.
- Implemented effective feeding schedules tailored to individual dog dietary needs.
- Trained new staff on proper animal handling techniques and safety protocols.
Education
High School Diploma -
McCutcheon High School
Lafayette, IN05-2006
Skills
- Team Leadership
- Customer Service Excellence
- Proficient Interpersonal Skills
- Problem Solving
- Veterinary Practice Operational Efficiency
- Employee Training and Development
Timeline
Customer Service Representative Lead
VCA Paw Prints Animal Hospital
02.2014 - Current
Kennel Worker
The Dog House Of Lafayette
09.2009 - 02.2014
High School Diploma -
McCutcheon High School