JENNIFER LALSIEMREM
Churachandpur
Summary
Experienced Hospitality Associate with 6+ Years of Customer Service Experience in the Hospitality Industry.Skilled in Customer Service, Team collaboration and Problem solving. Comitted to providing excellent service and positive dining experience, Passionate about Providing Service and Beverage Recommendations.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Assistant Server
Carnival Cruise Line
Miami
08.2023 - Current
- Assisted guests with menu selections and dietary preferences.
- Delivered food and beverages promptly to dining tables.
- Maintained cleanliness and organization of dining areas.
- Monitored guest satisfaction and addressed concerns promptly.
- Greeted customers warmly upon arrival.
- Developed strong relationships with customers to ensure repeat business.
- Maintained cleanliness of dining area throughout shift.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Adhered to all health department regulations while preparing food items.
- Provided excellent customer service to guests.
Hotess
DLF Golf and Country Club
Gurugram
08.2022 - 09.2023
- Greeted guests warmly and managed seating arrangements efficiently.
- Assisted in maintaining cleanliness and organization of dining areas.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Managed reservation system and updated seating charts regularly.
- Supported event planning by preparing dining spaces for special occasions.
- Trained new staff on hostess duties and restaurant protocols diligently.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Guest Relation Executive
CHO
New Delhi
03.2021 - 04.2022
- Handling Guest Calls and other relating about the Outlet
- Monitoring and recording of Guest.
- Assisting the guest at their tables and offering them best services
- Ensuring Restaurant operaion
- Managed guest inquiries and provided exceptional customer service.
Waitress
Hyatt regency
Gurgaon
10.2019 - 01.2021
- Provided exceptional customer service to enhance guest dining experiences.
- Took food and drink orders accurately and efficiently from guests.
- Managed table settings and ensured cleanliness throughout dining areas.
Education
Associate of Arts - Arts Education
COHSEM( Council of Higher Secondary Education Manipur
Manipur 01.2018 - 02.2019
Diploma - Diploma in Hotel Management
Visan Hospitality
01.2019 - 10.2019
Board of Secondary Education Manipur
ManipurSkills
- Hardworker and Punctual
- Fast learner and Active Listening
- Customer service and Positive Attitude
- Honest
Languages
English
Hindi
Hobbies and Interests
- Interacting with new people
- Travelling
- Singing
Disclaimer
I hereby declare that all the above information provided by me is true to the best of my knowledge.
Job Profile
- Ensure all relevant SOP's are adhered to, to ensure consistent levels of services are maintained at all times.
- Have knowledge of hotel/restaurant promotions/opening hours/service offered.
- Handle Guest Calls and other relating about the Outlet.
- Monitor and record Guest interactions.
- Assist guests at their tables and offer them the best services.
- Ensure Restaurant operations are smooth overall in absence of executive.
- Train new trainees.
- Help the floor in times of busy.
Personal Information
- Father's Name: L.Lamneithang
- Date of Birth: 01/01/01
- Nationality: Indian
- Marital Status: Unmarried
Languages
Hmar and Mizo
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Assistant Server
Carnival Cruise Line
08.2023 - Current
Hotess
DLF Golf and Country Club
08.2022 - 09.2023
Guest Relation Executive
CHO
03.2021 - 04.2022
Waitress
Hyatt regency
10.2019 - 01.2021
Diploma - Diploma in Hotel Management
Visan Hospitality
01.2019 - 10.2019
Associate of Arts - Arts Education
COHSEM( Council of Higher Secondary Education Manipur
01.2018 - 02.2019
Board of Secondary Education Manipur