Medical Receptionist
Aptiva Health
- Maintained a clean and organized reception area, creating a welcoming environment for patients.
- Processed insurance claims and verifications through specialized billing software.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Used electronic health records software to efficiently manage patient information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
