Jennifer Macklyn Thomas
Bengaluru
Summary
Dynamic Fraud Specialist I at JP Morgan Chase & Co. with a proven track record in risk assessment and effective communication. Expert in utilizing data analytics for fraud detection, ensuring compliance with AML regulations, and training teams on best practices. Detail-oriented and adaptable, I excel in high-pressure environments while maintaining ethical standards.
Overview
16
16
years of professional experience
Work History
Fraud Specialist I
JP Morgan Chase & Co.
Bengaluru
02.2015 - Current
- Conducted thorough analyses of fraudulent transactions to implement risk mitigation strategies.
- Ensured compliance with AML laws, regulations, and internal procedures, including OFAC and KYC.
- Collaborated with relationship managers to address deficiencies in cases and advised on resolutions.
- Utilized data analytics tools to support fraud analysis and reporting.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Provided training and guidance on best practices in fraud detection and prevention.
Customer Service Rep
First Source Solutions Ltd
01.2013 - 01.2015
- Verified insurance eligibility and coverage details for timely services.
- Reviewed and processed insurance claims for accuracy and compliance with regulations.
- Maintained detailed records of insurance verifications in relevant database
- Educated clients on their insurance benefits and verification processes as needed.
- Updated client & automobile insurance data and input changes into company computer system.
- Navigated through multiple online systems to obtain documentation.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Customer Service Rep
Acentria Info systems Pvt Ltd
01.2012 - 01.2013
- Assisted customers with account inquiries and transaction processing.
- Handled customer complaints and resolved issues effectively.
- Updated account information after customer calls and noted client concerns and issues.
- Identified opportunities to improve customer service processes and procedures.
- Adhered to established security protocols when handling confidential data.
- Escalated complex customer inquiries to appropriate personnel for resolution.
General Secretary
Bartimaeus Society For The Blind
01.2010 - 01.2012
- Managed scheduling for meetings and appointments across departments.
- Assisted in maintaining office supplies and inventory management systems.
- Collaborated with team members on project updates and deadlines.
- Supported staff with administrative tasks to facilitate daily operations.
- Maintained confidentiality while handling sensitive information and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated with airlines and hotels to secure reservations.
Education
Pre-University -
01.2010
Secondary Education -
St. Paul's High School
01.2008
Bachelor's Degree - B.com
Skills
- Quality control
- Risk assessment
- Strategic minded
- Effective communication
- Time management
- Detail-oriented
- MS Office tools
- Adaptable
- Multitasking
- Teamwork and collaboration
- Ethical standards
Accomplishments
- Best Performer 2018
- Employee of the month multiple 2023
- Employee of the quarter 2019
- Zero losses and BSS errors 2024
Personal Information
Title: Fraud Specialist I
Timeline
Fraud Specialist I
JP Morgan Chase & Co.
02.2015 - Current
Customer Service Rep
First Source Solutions Ltd
01.2013 - 01.2015
Customer Service Rep
Acentria Info systems Pvt Ltd
01.2012 - 01.2013
General Secretary
Bartimaeus Society For The Blind
01.2010 - 01.2012
Pre-University -
Secondary Education -
St. Paul's High School
Bachelor's Degree - B.com
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