JENNIFER MASSEY

Job Responsibility: Leading Talent Acquisition operations team comprising 100+ members responsible for:

• Business operations-

· Support the head of recruiting by managing all operational aspects of recruiting and identify opportunities to drive the efficiency and effectiveness

· Train the recruiting organization, hiring managers and interviewers on operational changes to promote excellence

· Build relationships and collaborate across HRSS, Finance, Group IT, Procurement, Legal, Marketing and more

• Strategy development-

· Lead, develop, grow, and manage a recruitment operations strategy to deliver an exceptional candidate experience

· Manage change and related communications

· Obtain business and candidate feedback on recruitment quality and identify improvement opportunities

• Systems management-

· Oversee recruitment systems and tools, reporting and analytics, onboarding, employer branding & diversity recruiting

· Organize and lead regular ATS change control discussions collaboratively with TA, Group IT and HR

· Monitor and audit performance (system and process) to identify areas of opportunity for system enhancement

· Develop and maintain system and process documentation to support system changes and enhancements. Design end user training and communication to support change management for system enhancements

• Offer management-

· New offer rollout for laterals, leadership hires & Campus - PAN India, across verticals.

· Facilitating system & offer template changes in accordance with Organization level or policy changes.

• Documentation Process:

· Document collection for all HR selects to ease load for recruiters.

· Push offers in OM queue for offer release to candidate

· Validating all offer released cases for system readiness and work on BGV insufficiency for all Offers in Market

• Onboarding Support-

· Act as a bridge between TA and Onboarding - supporting virtual Onboarding requirements

• Projects-

· Harmonization of Offer letters for Campus and laterals

· Automation of Offer contract generation for Laterals, campus, and Interns

· Integration of processes and policies with multiple acquired companies

· Branding change initiatives

• Responsible for providing backend HR services to business operations
• Facilitated PWD recruitment initiatives to foster inclusive workplace environments
• Sourcing, screening, scheduling, interviewing, offer rollout and onboarding
• Trained new recruits on tool usage, process and procedures
• Handled vendor Drives
• Scheduled Operations Weekly Fun activity
• Collaborated with sourcing teams and partners to align resources with business needs effectively
• Attended and managed business and client calls single handedly
• Developed financial models to analyze data and identify potential risks.
• Performed cost-benefit analysis to evaluate project feasibility.
• Support workforce behavior in alignment with the organization`s business strategy by designing, developing, implementing, and executing key HR processes: strategic planning; supply demand; hiring; on-boarding and integration; training and development; objective-setting and performance management; and compensation and rewards.

• Working for the leading Hospitality Digital Marketing Agency (top-level hotels PAN India)
• Hired for Digital Marketing (Project Managers, Client Servicing Managers, Social Media, Content Writers, Graphic Designers, Business Development Managers, SEO, PPC) Campus Recruitment
• Responsible for Employee Engagement, Employee Grievance, Induction and On-Boarding & Exit Interviews
• Prepared fun activities for the employees
• Conducted trainings on Customer Service Skills and Client Satisfaction.

• Assisted in the development of end to end recruiting strategies to attract qualified applicants
• Worked with the MIS team and the On-Boarding Team during my stay with the organization to gain as much knowledge as I could
• Researched and identified potential candidates for open positions.
• Developed and maintained relationships with hiring managers to understand their talent needs.
• Completing JAF's, collecting documents on the day of joining
• Identifying and sourcing candidates through Job portals, database, walk-in references and other channel partners
• Coordinating in recruitment drives at Direct Sourcing Centre of Convergys
• Co-ordination with Operation and Training in regards the panel assessment
• Salary negotiation and rolling out Offers to the selected candidates
• Tracking and managing all submittals, interviews, final offers & their joining.

• Started with Concentrix as an agent, Got Promoted as a Team Lead and then as a Quality Analyst
• Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
• Experienced in calling profile for 1 and a half year and got multi - skilled in Email and Chat as well for the same company
• Conducted research on industry trends, competitive landscapes, and customer needs.
• Provided thorough documentation on all quality control activities and results.
• Assisted in the development of Quality Assurance procedures and protocols.