Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Monroe

Evansville

Summary

Dynamic Customer Service Representative with RESRG Automotive, skilled in conflict resolution and relationship building. Enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Proficient in Microsoft Excel, I consistently improved customer satisfaction and retention rates by addressing concerns promptly and maintaining detailed records of interactions.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

RESRG Automotive
05.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assembly Operator

RESRG Automotive
03.2022 - 05.2022
  • Maintained a strong attention to detail while working on complex assemblies, ensuring high-quality results and minimal errors.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Improved product quality by performing thorough inspections during the assembly process, identifying defects, and taking corrective actions as needed.
  • Assembled [Type] components by examining connections for correct fit and fastening parts and subassemblies.
  • Maintained a clean and organized workspace, contributing to overall safety and productivity.
  • Actively participated in regular team meetings to discuss ways to improve work processes, streamline operations, and enhance overall productivity levels.
  • Consistently met or exceeded production targets by skillfully operating assembly machinery and equipment.
  • Operated production machinery safely to reduce workplace accidents.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Used air-powered hand tools to position and secure parts into specified openings.
  • Ensured adherence to safety protocols while working on various projects, minimizing incidents or accidents.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Collaborated with team members to achieve daily production goals and meet deadlines consistently.
  • Identified opportunities for continuous improvement in the assembly process, resulting in increased efficiency.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Enhanced production efficiency by assembling components according to specifications and quality standards.
  • Assisted in training new Assembly Operators, sharing knowledge of best practices for efficient operations.
  • Promoted a positive work environment through open communication channels among colleagues.
  • Demonstrated excellent problem-solving abilities when troubleshooting issues with machinery or component parts during the assembly process.
  • Regularly communicated progress updates with supervisors to ensure all project timelines were met successfully.
  • Supported lean manufacturing initiatives by maintaining organized work areas and eliminating waste within the assembly process.
  • Managed inventory of supplies used in the assembly process, minimizing downtime caused by material shortages.
  • Contributed to on-time delivery of products by efficiently completing assigned tasks within established timeframes.
  • Increased customer satisfaction by promptly addressing any concerns related to assembled products during post-production stages.
  • Performed routine maintenance checks on assembly equipment, ensuring optimal functionality at all times.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Followed outlined specifications to implement assembly plans.
  • Assembled parts correctly according to specifications, reducing quality issues.
  • Maintained detailed records of production and assembly processes.
  • Trained new assembly personnel on proper use of equipment.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Coordinated with other departments to complete projects within deadline.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Completed tasks on time to meet quality and safety standards.

Forklift Operator /Tugger Driver

RESRG Automotive
08.2016 - 03.2022
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
  • Enhanced customer satisfaction by ensuring that goods were handled with care, minimizing returns due to damage.
  • Ensured timely movement of products to designated areas, leading to smoother warehouse operation.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Developed strong relationships with colleagues, fostering a positive work environment that supported teamwork and collaboration.
  • Completed regular vehicle inspections before each shift, ensuring all necessary safety measures were taken in order to prevent any potential issues or accidents.
  • Increased workplace efficiency by operating tugger vehicles in a safe and timely manner.
  • Participated in ongoing training programs to enhance skills and ensure knowledge of industry best practices.

Plating Operator /Quality Control Inspector

RESRG Automotive
08.2012 - 08.2016
  • Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
  • Streamlined process flow with thorough analysis of production data, identifying areas for improvement.
  • Fostered a positive work culture by actively participating in team meetings, sharing knowledge, and supporting colleagues in achieving their goals.
  • Increased production rates through effective time management and prioritizing tasks according to urgency.
  • Trained new employees on proper plating techniques, fostering a knowledgeable workforce for sustained success.
  • Collaborated with team members to troubleshoot issues and develop innovative solutions for improved productivity.
  • Coordinated with other departments such as Quality Assurance and Engineering to maintain open communication channels regarding product specifications and process improvements.
  • Participated in continuous improvement initiatives, contributing valuable input based on hands-on experience.
  • Contributed to an efficient workflow by keeping work areas clean, organized, and well-stocked with necessary supplies.
  • Met strict deadlines while maintaining high-quality standards through effective planning and organization.
  • Kept abreast of production schedules, altering job tasks to meet deadlines and maintain quality levels.
  • Reviewed each production phase to verify product conformance with project specifications and adjusted settings to achieve desired targets.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
  • Followed standard operating procedures for inspections and tests.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Trained other workers in inspection and testing procedures.
  • Sampled products to verify compliance with standards

Education

Business

Central High School
Evansville, IN
06-1992

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • De-escalation techniques
  • Quality control
  • Clerical support
  • Filing
  • Live chat support
  • Dispute resolution
  • Customer education
  • Product and service solutions
  • Coordination
  • Order fulfillment
  • Research
  • Account management
  • Spreadsheets
  • Conflict mediation
  • Proofreading
  • Escalation management
  • Shipping and logistics
  • POS systems expert
  • Product education
  • Key holder experience
  • Delivery scheduling
  • Warehousing functions
  • Receiving support
  • Call triaging
  • Report creation
  • Report preparation
  • Report generation
  • Travel planning
  • Route management

Timeline

Customer Service Representative

RESRG Automotive
05.2022 - Current

Assembly Operator

RESRG Automotive
03.2022 - 05.2022

Forklift Operator /Tugger Driver

RESRG Automotive
08.2016 - 03.2022

Plating Operator /Quality Control Inspector

RESRG Automotive
08.2012 - 08.2016

Business

Central High School

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Jennifer Monroe