Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Munoz

Indianapolis,IN

Summary

Compassionate Direct Support Professional with a proven track record at Mosaic, enhancing client quality of life through effective crisis management and personalized care plans. Skilled in medication administration and client advocacy, I excel in building trust-based relationships, ensuring safety, and promoting independence for individuals with disabilities.

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

6
6
years of professional experience

Work History

Direct Support Professional

Mosaic
08.2024 - 01.2025
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.

Direct Support Professional

ResCare Residential Services
01.2023 - 07.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Sales Associate

Paradies Lagardere
07.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Sales Associate

Harbor Freight Tools USA
08.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Assistant Mechanic

Avon Transportation Center
06.2019 - 09.2019
  • Supported lead mechanic with diagnostic tests, accurately identifying issues and providing effective solutions.
  • Collaborated with team members on large scale projects, completing tasks within tight deadlines.
  • Assisted in complex repair jobs, developing advanced technical skills and increasing overall shop productivity.
  • Ensured high-quality services by consistently double-checking completed tasks against manufacturer guidelines.
  • Took initiative in volunteering for additional responsibilities when needed, demonstrating commitment to the company''s success.
  • Expanded knowledge of various vehicle makes and models, ensuring accurate diagnosis and repair of diverse systems.
  • Improved vehicle longevity through meticulous preventative maintenance checks and services.
  • Reduced hazards by maintaining safe and clean working environment for mechanics.
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Tested vehicles after repairs to verify performance, safety and functionality.
  • Followed detailed instructions of lead mechanic to achieve quality standards.

Education

High School Diploma -

Ben Davis High School
Indianapolis, IN
05-2019

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Client documentation
  • Housekeeping tasks
  • Relationship building
  • Direct patient care
  • Disability awareness
  • Goal setting
  • Crisis management
  • Safety monitoring
  • Problem-solving
  • Multitasking and organization
  • Empathy and patience
  • HIPAA compliance
  • Active listening
  • Verbal and written communication
  • Adaptability and flexibility
  • Positive reinforcement
  • Client advocacy
  • Behavioral support
  • Conflict resolution
  • De-escalation techniques
  • Report writing
  • Client safety and first aid
  • First aid and CPR
  • State regulations

Timeline

Direct Support Professional

Mosaic
08.2024 - 01.2025

Direct Support Professional

ResCare Residential Services
01.2023 - 07.2024

Sales Associate

Paradies Lagardere
07.2022 - 01.2023

Sales Associate

Harbor Freight Tools USA
08.2021 - 07.2022

Assistant Mechanic

Avon Transportation Center
06.2019 - 09.2019

High School Diploma -

Ben Davis High School

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Jennifer Munoz