Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Ober

Fort Wayne

Summary

As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I listen attentively and work with both customer and staff to achieve positive outcomes. I am reliable and adaptable with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

American Sealants Inc.
09.2019 - Current
  • Developed a good working relationship with our customers, managing their orders from entry to delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Elkhart Products
06.2012 - 08.2019
  • Entered and confirmed orders, ensuring proper pricing and lead times were in place.
  • Worked closely with materials management and production to expedite orders as needed.
  • Stocked and maintained the first aid room and office supply closet.
  • Cross-trained to back up shipping clerk. Responsible for accurate piece counts, weights, packing slips, bills of lading, shipment scheduling and tracking information.

Education

Bachelor of Fine Arts - Creative Writing

University of Evansville
Evansville, IN

Skills

  • Friendly, positive attitude
  • Customer service
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Problem-solving
  • Active listening
  • Computer skills
  • Calm under pressure
  • Multitasking

Timeline

Customer Service Representative

American Sealants Inc.
09.2019 - Current

Customer Service Representative

Elkhart Products
06.2012 - 08.2019

Bachelor of Fine Arts - Creative Writing

University of Evansville

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Jennifer Ober