Jennifer Parasa

As a Growth and Strategy Analyst:

Demonstrated 5.6 years of expertise in managing company products and applications.

• Crafted engaging content for digital campaigns.
• Implemented innovative ideas aligned with strategic initiatives, enhancing marketing performance.

1. Content Creation:

• Ensured alignment of campaign templates with brand messaging.

2. Customer Journey Development:

• Created in-depth visuals for customer journeys, significantly boosting user interaction quality.
• Increased conversion rates by analyzing customer behavior.

3. Campaign Strategy:

• Partner with different departments to design comprehensive communication initiatives.
• Monitored industry trends and best practices to enhance campaign success.

4. Performance Analysis:

• Analyzed performance data to pinpoint areas needing enhancement.
• Prepare reports and presentations to share insights with the team.

• 1.2 years of experience as a process trainer.
• Hands-on experience in using the application tools, as designed by the client.
• Good understanding of the CSR tools, KPI, and SLA.
• API tools, Postman integration for training codes, and designing PowerPoint presentations in a professional way that is accurate for business growth.
• Scheduling the training sessions in Zoom and integrating those into Product Application.
• Actively helpful in resolving the queries for teammates.
• Excellent in analytical, troubleshooting, and problem-solving skills.
• Capability to work independently, as well as with a team, and a neat and clean appearance.
• Quick learner, ability to meet tight deadlines.
• Willingness to learn, self-motivation, and ability to work well in a team.
• Exceeded goals through effective prioritization, and a consistent work ethic.
• Fast to habituate and learn the tools if any revamping changes are held in the organization.
• Capability to plan a training calendar based on the data analysis.

• 2.3 years of experience as a chat support worker for a UK food application, Just Eat, to ensure sorting out customer queries regarding their delivered or non-delivered food items.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Resolved customer complaints in a timely manner while maintaining a positive attitude.

• Five months of experience in health care as a customer representative, scheduling patient consultations efficiently to match them with appropriate medical professionals.
• Provided effective solutions to address patient concerns.

• I have 11 months of experience functioning in a Process Associate role within the Trunow project.
• Accumulated benefits on each transaction at lender outlets and fuel stations.
• Uploaded Billing Invoice to company software for location and store verification.