JENNIFER PHILIPS
CUSTOMER SERVICE AGENT
Barabanki
Summary
Seasoned Customer Agent with a focus on passenger handling, bringing a comprehensive skill set that ensures a seamless travel experience for every customer. Expertise in flight status management enables adept navigation of dynamic handling scenarios. Proficient in various situation handling, supported by a robust background in customer relations. Consistently delivers top-tier service with professionalism and efficiency. Excellence in the customer service domain is the cornerstone of professional ethos.
Overview
2024
2024
years of professional experience
2
2
Languages
Work History
Customer Service Agent
QATAR AVIATION SERVICES LIMITED
1 2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Customer Service Agent
AIR INDIA AIRPORT SERVICES LIMITED
07.2016 - 01.2022
- Greeted and assisted all customers, including providing help with check-in, tagging luggage and special service requests.
- Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors, from aircraft.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Customer Service Agent
AIR INDIA SATS
07.2013 - 08.2015
- My work incorporated my dedication to the SPECIAL SERVICE UNIT for VIP'S AND CIP's
- Provided full cooperation to VIP's and CIP's from the pick-up until boarding along with waiting services
- Provided services to UM (unaccompanied minors) and YP (14-18 yrs)
- Co-ordination with the check-in staff for issue of boarding passes
- Verify the documentation of the passengers along with timely management of flight departures
- Maintain constant communication with the staff regarding their scheduled training
Internship - Operation Assistant
AIR INDIA SATS
12.2012 - 04.2013
- Provided assistance in counter check-in of passengers of various flights
- Floor walking to guide passenger to their respective counters
- Filling up Immigration forms of International passengers
- Assisted airlines staff in providing arrival and departure flight schedules
Education
BBA - Business Management
SIKKIM MANIPAL UNIVERSITY
Lucknow, India 05.2001 - 01.2014
Diploma in Airport Management & Customer Care - AIRPORT MANAGEMENT
APTECH AVALON AVIATION ACADEMY
Lucknow, India 05.2001 -
MBA - Human Resource
SIKKIM MANIPAL UNIVERSITY
Lucknow, India 05.2001 - 01.2016
Skills
AIRPORT MANAGEMENT
Internship
AIR INDIA SATS, Operation Assistant, New Delhi, 12/01/12, 04/30/13, Provided assistance in counter check-in of passengers of various flights., Floor walking to guide passenger to their respective counters., Filling up Immigration forms of International passengers., Assisted airlines staff in providing arrival and departure flight schedules.
Timeline
Customer Service Agent
AIR INDIA AIRPORT SERVICES LIMITED
07.2016 - 01.2022
Customer Service Agent
AIR INDIA SATS
07.2013 - 08.2015
Internship - Operation Assistant
AIR INDIA SATS
12.2012 - 04.2013
BBA - Business Management
SIKKIM MANIPAL UNIVERSITY
05.2001 - 01.2014
Diploma in Airport Management & Customer Care - AIRPORT MANAGEMENT
APTECH AVALON AVIATION ACADEMY
05.2001 -
MBA - Human Resource
SIKKIM MANIPAL UNIVERSITY
05.2001 - 01.2016
Customer Service Agent
QATAR AVIATION SERVICES LIMITED
1 2022 - 12.2023
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