Customer Experience Operations Leader with 4+ years in BPO/ITES, skilled in CX delivery, escalation management, process improvement, and AI-driven analytics. Proven record of boosting CSAT, QA, and productivity through workflow optimization and cross-functional collaboration. Proficient in Salesforce, SaltedCX, Zingtree, Quicktext, Cyclops, and Asana. Seeking a Team Lead or Manager role to drive strategic CX and operational excellence.
CX & Operational Excellence
Project Management & Collaboration
Analytics & Reporting
CRM & Customer Success
Collaboration & Productivity Tools