JENNIFER SERRITELLA
Porter
Summary
I am a quality-driven, and highly motivated Case Manager focused on facilitating communication between providers and improving overall service to clients. Meticulous and systematic professional with a proactive approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Services Director
Great Lakes Health Care Center
02.2023 - 10.2023
- Performed psychosocial assessments and behavioral monitoring.
- Hosted meetings with residents and family on 48 hour and quarterly care plan meetings.
- Addressed emotional needs, pain needs, and any care or concern a resident would need advocating.
- Performed d/c plans, including safe d/c, home health, medical equipment, and hospice if requested.
- Participated in assisting all staff to provide dietary, activities, and all community events.
- Always upheld and enforced proper policy and procedures through facility and state.
Social Service Director
Hammond Whiting Care Center
02.2022 - 11.2022
- Responsible for over seeing the day to day operations of the facility.
- Performed psychosocial assessments for MDS.
- Addressed emotional care issues such as dealing with loss and grief.
- Assisted in addressing pain, and helped residents remain connected to their community.
- Created care plans as well as quarterly care plan meetings with residents and their family.
- Actively created d/c plans, safe d/c, and sent with proper equipment and home health set in place.
- Always upheld and enforced proper policy and procedures through facility and state.
Operator Assembly Line
Ford Motor Company
09.2019 - 02.2022
- Follows safe work procedures and wears personal protective equipment as required
- Screws and bolts parts together, and attaches hoses/wires/connections together, using a variety of tools and operating machines, as well as maintains the working area clean and organized
- Works any assigned shift and overtime as required
- Performs visual inspections and finger-point checks to assure quality parts
- Works as a team to efficiently assemble, connect, and inspect each vehicle in our station to ensure a quality job has been performed
- Achieves the timing guidelines set out by management to properly and correctly assemble each vehicle
- Has a deeper understanding of the quality and manufacturing process with great attention to detail.
Social Worker- Internship
Addison Pointe Health and Rehabilitation Center
06.2018 - 12.2018
- Supported patients and families in coping with problems resulting from severe illness
- Taught patients how to apply for insurance and prescription programs
- Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams
- Collaborated with the Behavioral Health Court to serve dually diagnosed individuals
- Interviewed and evaluated clients, including conducting safety and risk assessments
- Coordinated patient care from pre-admission to post-discharge follow-up.
Program Coordinator/Group Facilitator
P.A.C.T of Porter County
05.2016 - 08.2018
- Conducts pretrial IRAS assessments for felony offenses in Porter County
- Facilitated SMART Recovery groups
- Coordinator for court ordered program within the agency including Victim Impact Panel (VIP), alcohol abuse class
- Experience in entered court orders, client financial obligations, and attendance for VIP
- Assisted in Conducting intakes and risk assessments (IRAS) for potential clients in Women's Program
- Co-chaired recovery groups and decision points within women's programs of Porter County Jail
- Assisted PCADOS program which offers assessment and case management, as well as three levels of educational classes for clients with substance abuse issues mandated by the court.
Case manager assistant and group facilitator
THE CARING PLACE-Internship
08.2015 - 12.2015
- Assisted in Conducting intakes and risk assessments on domestic violence victims in order to measure the levels of violence
- Monitored the daily activities of clients in a twenty-four-hour residential program for victims of Domestic Violence and Substance Abuse
- Answered the 24-hr
- Crisis hotline and assisted in safety planning, advocacy, referrals, and education for those in crisis
- Facilitated art therapy and cooking group twice a week with Domestic Violence and Substance Abuse clients
- Developed a healthy and ethical relationship with clients to assist them with meeting their needs and goals.
Group Facilitation
Frontline Foundations-Internship
08.2014 - 12.2014
- Co-Chaired 12-step recovery meeting
- Spoke with clients during art or other therapy sessions to build rapport, acknowledge their progress, or reflect upon their reactions to the artistic process
- Guided self-expression experiences to help clients recover from or cope with cognitive, emotional, or physical impairments.
Education
Bachelor of Social Work -
Indiana Wesleyan University
12.2018
Associates of Science -
Ivy Tech Community College of Indiana
05.2016
Human Services Technical Certificate -
Ivy Tech Community College of Indiana
05.2016
Skills
- Resource Advocacy
- Care coordination
- Interviewing
- Extremely organized
- Self-motivated
- Skilled in Microsoft Word, Excel, and PowerPoint
- Substance abuse treatments
- Culturally sensitive
- Care plan meetings
- Case management
- Group Facilitation
- Risk Assessment
- Client assessment and analysis
- Group activity oversight
- Intake interviews
- Program management
- Communication skills
- Problem solving
- Verbal and written communication
Certification
- Certificate in Addiction Studies
- Certified in Effective Communication and Motivational Interviewing (E.C.M.I)
- Certified SMART Recovery facilitator
- Certified in IRAS (Indiana Risk Assessment Systems)
- Certified in Carey Guides and Bits Training
Hobbies and Interests
I volunteer mentoring and acting as chairperson on life skills committee. I volunteer preparing breakfast and other service work on committee. I manage/coach girl's 7-10 minor league softball team-State Park Little League. I also enjoy participating in numerous running club's half marathons and 10K's.
Timeline
Social Services Director
Great Lakes Health Care Center
02.2023 - 10.2023
Social Service Director
Hammond Whiting Care Center
02.2022 - 11.2022
Operator Assembly Line
Ford Motor Company
09.2019 - 02.2022
Social Worker- Internship
Addison Pointe Health and Rehabilitation Center
06.2018 - 12.2018
Program Coordinator/Group Facilitator
P.A.C.T of Porter County
05.2016 - 08.2018
Case manager assistant and group facilitator
THE CARING PLACE-Internship
08.2015 - 12.2015
Group Facilitation
Frontline Foundations-Internship
08.2014 - 12.2014
Bachelor of Social Work -
Indiana Wesleyan University
Associates of Science -
Ivy Tech Community College of Indiana
Human Services Technical Certificate -
Ivy Tech Community College of Indiana
- Certificate in Addiction Studies
- Certified in Effective Communication and Motivational Interviewing (E.C.M.I)
- Certified SMART Recovery facilitator
- Certified in IRAS (Indiana Risk Assessment Systems)
- Certified in Carey Guides and Bits Training
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