Jennifer Thomas

Key Responsibilities 1. Operational Oversight 2. Process Improvement 3. Team Management 4. Project Management 5. Vendor and Stakeholder Management 6. Administrative Support 7. Time and Priority Management 8. Meeting and Event Coordination 9. Travel Management 10. Communication and Liaison

• Oversee the day-to-day operations, ensuring smooth workflow across departments.
• Develop and implement operational policies, procedures, and strategies.
• Monitor and manage operational budgets and resources.
• Analyze current processes to identify inefficiencies or bottlenecks.
• Implement process improvements to enhance productivity and reduce costs.
• Monitor key performance indicators (KPIs) to track and improve operational performance.
• Lead and manage teams, ensuring proper allocation of responsibilities and resources.
• Provide training, mentorship, and performance evaluations to team members.
• Foster a positive and collaborative work environment.
• Plan, execute, and oversee projects to ensure timely delivery and alignment with objectives.
• Collaborate with other departments to coordinate and integrate operational activities.
• Manage risks and resolve issues that may impact project success.
• Build and maintain strong relationships with vendors, suppliers, and service providers.
• Negotiate contracts, manage procurement, and ensure timely delivery of goods and services.
• Serve as a liaison between internal stakeholders and external partners.
• Manage and maintain the executive’s calendar, including scheduling appointments, meetings, and events.
• Handle incoming and outgoing correspondence, emails, and calls, often acting as a gatekeeper.
• Prepare, edit, and proofread reports, presentations, and documents.
• Organize and maintain files, records, and other critical information.
• Optimize the executive’s schedule by prioritizing tasks and commitments.
• Anticipate needs and provide timely reminders for meetings, deadlines, and deliverables.
• Proactively address scheduling conflicts and propose efficient solutions.
• Plan and coordinate meetings, including booking venues, preparing agendas, and ensuring necessary materials are ready.
• Take meeting minutes and track follow-ups on action items.
• Organize internal and external events, such as conferences, team offsite, or client engagements.
• Arrange domestic and international travel, including flights, accommodations, transportation, and itineraries.
• Ensure all travel-related documents, such as visas and passports, are in order.
• Handle travel expense reports and reimbursements.
• Act as the main point of contact between the executive and internal/external stakeholders.
• Foster and maintain relationships with clients, partners, and colleagues on behalf of the executive.
• Communicate decisions, priorities, and key updates effectively across the organization.

• Coordinate executive communications, including taking calls, responding to emails and interfacing with the clients
• Prepare internal and external corporate documents for team members and the industry partners
• Schedule meetings and appointments and taking minutes of the meeting for the same, also manage travel itineraries
• Arrange and coordinate corporate events and seminars which take outside the work place such as Education Fair, and various others
• Maintain an organized filing-system of paper and office gadgets and equipment
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
• Take care of the Sales Team Travel expenses and office expenses
• Calendar management and fixing up meeting as per the requirement within the office staff and outside clients
• Take care of the Attendance of the office employees and maintain the records for the salary making and coordinate with the accounts department for the salary of the employees to be dispersed on time
• Coordinate with the accounts department for the various payment of the vendor and clients.
• Handling sensitive and confidential information with professionalism and trustworthiness.
• Addressing unforeseen challenges or emergencies promptly and effectively.
• Anticipating needs and proactively providing solutions to potential issues.
• Acting as a reliable confidant for both personal and professional matters.

• Arrange corporate events that used to take place outside the workplace and execute them successfully
• Prepared internal and external corporate documents successfully
• Schedule meetings and appointments and manage travel itineraries
• Coordinated executive communications, including taking calls, and responding to emails
• Maintained an organized filing system of paper and electronic documents
• Prepared Invoices for the Faculties and coordinated with the accounts department for the release of their payments
• Managed events inside the institute like, Exams, Convocation day Graduate Ceremony, and Design Conclave
• Maintained attendance for faculties of the institute
• Maintained a strict level of confidentiality and developed and sustained a level of professionalism among staff and clientele
• Created Google Calendar invites for online meetings prepared Minutes of the Meeting and emailed to invitees
• Prepared documents and module papers for the validation of the new course, which is been then sent to Kingston University for evaluation
• Making notes of the students’ marks and then compiling them into Google Docs
• Also, work with Teaching and Non-Teaching staff for the smooth flow of work and execute work which is been assigned to them by the Senior Management.

• Maintaining records and files for the Application
• Prepare and edit correspondence, communications, presentations, and other documents
• Design and maintain databases in MS Excel for record keeping and maintenance
• Conduct research, collect and analyze data to prepare reports and documents
• Manage and maintain executives' schedules, appointments, and travel arrangements
• Arrange and coordinate meetings and events
• Record, transcribe, and distribute minutes of meetings
• Monitor, screen, respond to, and distribute incoming communications
• Liaise with internal staff at all levels
• Interact with external clients and vendors.

• Schedule meetings and appointments and manage travel itineraries
• Arrange corporate events to take place outside of the workplace, such as golf tournaments, fund-raising events, and staff appreciation events
• Maintain an organized filing system of paper and electronic documents
• Uphold a strict level of confidentiality
• Develop and sustain a level of professionalism among staff and clientele
• Working on tabs like Trello, QuickBooks, Razorpay, and Zoho
• Making invoices and maintaining files
• Taking records of payment and keeping the records then sharing with the CA firm
• Act as the point of contact among executives, employees, clients, and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Oversee the performance of other clerical staff
• Act as an office manager by keeping up with office supply inventory.

• Joined jabong.com in the Inbound customer care department as Sr
• Customer Care Executive, where the core job was to take calls as customer support
• Floor support to help the NHT (New Hired Trainee) on their calls
• Also, use to take Supervisor calls and cater accordingly to the customers
• In the Complaint Handling Department, dealt with customers with complaints regarding their orders and helped in resolving issues
• Promoted as Quality Analyst, audited agents ’ and conducted Training sessions, and feedback on calls
• Mock call certification, share Trend Analysis – daily, weekly, and monthly with my manager.

• Administration and management of the front office
• Prepare monthly pantry& stationery reports and send them to the director
• Hiring support by searching online Candidates and conducting interviews
• Front office management, transferring of calls via EPBX keeping a record of all visitors, providing all the necessary things to the employees in the office
• Taking care of all business correspondence letters and replying to business emails
• Arranging Parties and managing the catering service for the Office
• Use to arrange and book Hotels and Airline and railway tickets for my Directors and any Delegation in the office
• Preparing Minutes of the Meeting and Agenda for the meeting.

• In Google campaign, I use to help customers in campaign making and account-linking
• I use to keep their records and maintain the accounts of the client.