Jennifer Upleger
Bainbridge,Indiana
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Rep/ Dispatcher
Crown Lift Trucks
09.2023 - Current
- Dispatching Technicians to customers in need of service.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Process payroll hours, Vacation, PTO forms and schedule off as needed.
- Assisted in resolving customer complaints and grievances
- Managed customer accounts and invoicing.
- Answer incoming calls/ emails from customers to address their concerns.
Shelter Director/ Manager
Animal Welfare League Of Montgomery County
09.2021 - 09.2023
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruit, interview and hire employees.
- Participate in community events to promote services and engage with public.
- Processed payroll and issued employee paychecks
- Reconcile bank and quickbooks records to routinely verify accuracy.
- Track employee vacation, sick and personal time.
- Create budgeting tactics to help save money while maximizing benefits.
Laborer/Safety Leader
Crown Equipment Corporation
03.2017 - 09.2021
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Maintained and updated emergency response plans or procedures.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Used established assembly instructions to complete jobs.
- Operated machinery, forklifts and other heavy equipment.
- Maintained assembly and production equipment to meet operational goals.
Receptionist/Animal Caretaker
Animal Welfare League Of Montgomery County
08.2012 - 03.2017
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Maintained clean and orderly play yards, kennels and cages.
- Administered medications to animals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Screened individuals interested in adopting pets.
- Helped visitors to select and adopt appropriate animals based upon needs and requirements.
- Maintained daily care logs for sheltered animals.
- Socialized animals to prepare for adoption.
Education
High School Diploma -
North Putnam Sr High School
Roachdale, IN05.2014
Skills
- Customer Service
- Business Administration
- Schedule Management
- Hiring and Training
- Budget Management
- Staff Management
- Emergency Response
- Computer Skills
Certification
- Complete Management Skills Certification Course Training - actively attending
- Emergency Medical Responder (EMR)
- HAZWOPER-Hazardous Waste Operations and Emergency Response
- Firefighter 1/2- Active
Timeline
Customer Care Rep/ Dispatcher
Crown Lift Trucks
09.2023 - Current
Shelter Director/ Manager
Animal Welfare League Of Montgomery County
09.2021 - 09.2023
Laborer/Safety Leader
Crown Equipment Corporation
03.2017 - 09.2021
Receptionist/Animal Caretaker
Animal Welfare League Of Montgomery County
08.2012 - 03.2017
High School Diploma -
North Putnam Sr High School
- Complete Management Skills Certification Course Training - actively attending
- Emergency Medical Responder (EMR)
- HAZWOPER-Hazardous Waste Operations and Emergency Response
- Firefighter 1/2- Active