Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Upleger

Bainbridge,Indiana

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Care Rep/ Dispatcher

Crown Lift Trucks
09.2023 - Current
  • Dispatching Technicians to customers in need of service.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Process payroll hours, Vacation, PTO forms and schedule off as needed.
  • Assisted in resolving customer complaints and grievances
  • Managed customer accounts and invoicing.
  • Answer incoming calls/ emails from customers to address their concerns.

Shelter Director/ Manager

Animal Welfare League Of Montgomery County
09.2021 - 09.2023
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruit, interview and hire employees.
  • Participate in community events to promote services and engage with public.
  • Processed payroll and issued employee paychecks
  • Reconcile bank and quickbooks records to routinely verify accuracy.
  • Track employee vacation, sick and personal time.
  • Create budgeting tactics to help save money while maximizing benefits.

Laborer/Safety Leader

Crown Equipment Corporation
03.2017 - 09.2021
  • Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
  • Maintained and updated emergency response plans or procedures.
  • Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
  • Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
  • Used established assembly instructions to complete jobs.
  • Operated machinery, forklifts and other heavy equipment.
  • Maintained assembly and production equipment to meet operational goals.

Receptionist/Animal Caretaker

Animal Welfare League Of Montgomery County
08.2012 - 03.2017
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Maintained clean and orderly play yards, kennels and cages.
  • Administered medications to animals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Screened individuals interested in adopting pets.
  • Helped visitors to select and adopt appropriate animals based upon needs and requirements.
  • Maintained daily care logs for sheltered animals.
  • Socialized animals to prepare for adoption.

Education

High School Diploma -

North Putnam Sr High School
Roachdale, IN
05.2014

Skills

  • Customer Service
  • Business Administration
  • Schedule Management
  • Hiring and Training
  • Budget Management
  • Staff Management
  • Emergency Response
  • Computer Skills

Certification

  • Complete Management Skills Certification Course Training - actively attending
  • Emergency Medical Responder (EMR)
  • HAZWOPER-Hazardous Waste Operations and Emergency Response
  • Firefighter 1/2- Active

Timeline

Customer Care Rep/ Dispatcher

Crown Lift Trucks
09.2023 - Current

Shelter Director/ Manager

Animal Welfare League Of Montgomery County
09.2021 - 09.2023

Laborer/Safety Leader

Crown Equipment Corporation
03.2017 - 09.2021

Receptionist/Animal Caretaker

Animal Welfare League Of Montgomery County
08.2012 - 03.2017

High School Diploma -

North Putnam Sr High School
  • Complete Management Skills Certification Course Training - actively attending
  • Emergency Medical Responder (EMR)
  • HAZWOPER-Hazardous Waste Operations and Emergency Response
  • Firefighter 1/2- Active

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Jennifer Upleger