Jennifer Whitenack
New Carlisle
Summary
Results-driven Clinic Manager with extensive experience in administrative leadership, HIPAA compliance, and employee training. Proven track record in enhancing patient care and fostering a culture of accountability.
Overview
20
20
years of professional experience
Work History
Clinic Manager
Northwest Health La Porte
05.2013 - Current
- Oversaw clinic operations, ensuring compliance with healthcare regulations and policies.
- Developed and implemented staff training programs to enhance patient care quality.
- Managed scheduling and resource allocation to optimize clinic workflow efficiency.
- Collaborated with medical staff to establish best practices for patient management.
- Led strategic initiatives to enhance patient satisfaction and streamline services.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization''s operations.
Patient Advocate, Direct Care
La Porte Hospital
02.2006 - 05.2013
- Facilitated patient access to healthcare resources and services.
- Navigated complex insurance processes to optimize patient coverage.
- Provided education on treatment options and care plans for patients.
- Acted as liaison between patients, families, and medical staff for effective communication.
- Led initiatives to enhance patient satisfaction and streamline feedback processes.
- Collaborated with interdisciplinary teams to improve overall patient care outcomes.
- Provided emotional support to patients and families during difficult times, fostering a positive environment for healing.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Bachelor of Science - Business Administration
Western Governers University
Millcreek, UT05-2028
Bachelor of Science - Secondary Education
Indiana University
South Bend, IN05-2006
Skills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Healthcare administration
- Corporate compliance
- Decision-making
- Critical thinking
- Patient advocacy
- Basic life support for health care providers (BLS)
Timeline
Clinic Manager
Northwest Health La Porte
05.2013 - Current
Patient Advocate, Direct Care
La Porte Hospital
02.2006 - 05.2013
Bachelor of Science - Business Administration
Western Governers University
Bachelor of Science - Secondary Education
Indiana University