Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
JENNIS N.S

JENNIS N.S

Healthcare
Mumbai ,Maharashtra

Summary

Proven leader in hospital housekeeping, adept at enhancing guest satisfaction and streamlining operations. At Hospital, I led a team of 15 to exceed cleanliness benchmarks, implementing eco-friendly practices and a digital task management system. Skilled in maintenance coordination and problem-solving, I significantly improved efficiency and team morale, contributing to a culture of respect and teamwork.

Overview

2025
2025
years of professional experience

Work History

Housekeeping Room Attendant

Hospital
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
  • Improved efficiency, introducing digital task management system for tracking housekeeping duties.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
  • Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
  • Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained required records of work hours, budgets and payrolls.

Housekeeper

Hospital
08.2023 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.

Housekeeping Supervisor

Hospital
08.2023 - 08.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
  • Improved efficiency, introducing digital task management system for tracking housekeeping duties.
  • Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
  • Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
  • Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Maintained required records of work hours, budgets and payrolls.

Education

Diploma - Hospitality

St John’s
Mumbai
06.2011

Skills

  • Guest Relations
  • and sweeping
  • Dusting furniture
  • Mopping floors
  • Waste disposal
  • Maintenance Coordination
  • Cleaning techniques
  • Window Cleaning
  • Ordering cleaning supplies
  • Window Washing
  • Housekeeping
  • Problem-Solving
  • Floor
  • Floor Cleaning, Polishing, and Waxing
  • Picking and Packing
  • Packaging and Labeling
  • Loading and unloading
  • Clear Communication
  • Warehouse Operations
  • Warehouse Organization
  • Shipping and receiving
  • Storage Organization
  • Order Preparation
  • Warehouse Logistics
  • Microsoft Excel
  • Damage Reports
  • Store maintenance
  • Store Cleaning
  • Display Maintenance
  • Shipment Receiving
  • Order Processing
  • Team Leadership
  • Staff Support
  • Item Ticketing and Pricing
  • Stock replenishment

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)

Timeline

Housekeeper

Hospital
08.2023 - 08.2024

Housekeeping Supervisor

Hospital
08.2023 - 08.2024

Housekeeping Room Attendant

Hospital

Diploma - Hospitality

St John’s

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