JENNIS N.S
Healthcare
Mumbai ,Maharashtra
Summary
Proven leader in hospital housekeeping, adept at enhancing guest satisfaction and streamlining operations. At Hospital, I led a team of 15 to exceed cleanliness benchmarks, implementing eco-friendly practices and a digital task management system. Skilled in maintenance coordination and problem-solving, I significantly improved efficiency and team morale, contributing to a culture of respect and teamwork.
Overview
2025
2025
years of professional experience
Work History
Housekeeping Room Attendant
Hospital
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
Housekeeper
Hospital
08.2023 - 08.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
Housekeeping Supervisor
Hospital
08.2023 - 08.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
Education
Diploma - Hospitality
St John’s
Mumbai06.2011
Skills
- Guest Relations
- and sweeping
- Dusting furniture
- Mopping floors
- Waste disposal
- Maintenance Coordination
- Cleaning techniques
- Window Cleaning
- Ordering cleaning supplies
- Window Washing
- Housekeeping
- Problem-Solving
- Floor
- Floor Cleaning, Polishing, and Waxing
- Picking and Packing
- Packaging and Labeling
- Loading and unloading
- Clear Communication
- Warehouse Operations
- Warehouse Organization
- Shipping and receiving
- Storage Organization
- Order Preparation
- Warehouse Logistics
- Microsoft Excel
- Damage Reports
- Store maintenance
- Store Cleaning
- Display Maintenance
- Shipment Receiving
- Order Processing
- Team Leadership
- Staff Support
- Item Ticketing and Pricing
- Stock replenishment
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Housekeeper
Hospital
08.2023 - 08.2024
Housekeeping Supervisor
Hospital
08.2023 - 08.2024
Housekeeping Room Attendant
Hospital
Diploma - Hospitality
St John’s
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