Jenny Hodge
Monrovia
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
35
35
years of professional experience
1997
1997
years of post-secondary education
Work History
Manager
The Wright Group Insurance
Monrovia
01.2018 - Current
- Manage operations for self-employed insurance agent specializing in supplements, annuities, and life insurance
- Coordinate client relationships and administrative functions
- Support sales and client service initiatives
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Home Health Aide / Certified Nurses Aide
Nursefinders of Indianapolis
Indianapolis
01.1997 - 01.2008
- Provided comprehensive patient care in hospitals, home care settings, and nursing homes
- Delivered high-quality assistance to diverse patient populations
- Award: Recognized for great attendance and exceptional patient care
- Provided personal care and support to clients in their homes.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications as prescribed by medical staff.
- Collaborated with families to ensure consistent care plans were followed.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
Certified Nurses Aide / Nurses Aide Manager
Vencor Hospital
Indianapolis
01.1995 - 01.1998
- Supervised and managed team of nurses aides
- Specialized in care for patients on ventilators.
- Worked in medical and ICU units providing comprehensive patient care
- Maintained schedule of three 12-hr shifts
- Awards: Two-time recipient of Outstanding Attendance Award and Noble Caregiver Award, plus two performance bonuses
- Educated patients and families on wound management and healing processes.
- Maintained accurate documentation of patient progress and treatment plans.
- Assisted in training new staff on wound care procedures and best practices.
- Utilized electronic health record systems for efficient patient information management.
- Assisted with nursing duties in short-staffed areas.
- Provided emotional support and encouragement to patients during their recovery process from wounds.
- Assessed wound healing progress, taking photographs as needed for documentation purposes.
- Participated in interdisciplinary team meetings regarding patient care needs.
- Observed infection control measures while performing duties associated with wound care treatments.
- Performed dressing changes on patients with acute and chronic wounds.
Certified Nurses Assistant
Eagle Valley Healthcare
Indianapolis
01.1991 - 01.1995
- Provided direct patient care and assistance with activities of daily living
- Supported nursing staff with patient care responsibilities
Education
G.E.D
Indianapolis, , IN Skills
- Patient Care & Assessment
- Ventilator Patient Care & Suctioning
- Medical & ICU Unit Experience
- Team Supervision & Management
- Home Health Care
- Insurance Operations Management
- Client Relations
Awards
- Outstanding Attendance Award (Vencor Hospital)
- Noble Caregiver Award (Vencor Hospital)
- Two Performance Bonuses (Vencor Hospital)
- Great Attendance and Patient Care Award (Nursefinders of Indianapolis)
Timeline
Manager
The Wright Group Insurance
01.2018 - Current
Home Health Aide / Certified Nurses Aide
Nursefinders of Indianapolis
01.1997 - 01.2008
Certified Nurses Aide / Nurses Aide Manager
Vencor Hospital
01.1995 - 01.1998
Certified Nurses Assistant
Eagle Valley Healthcare
01.1991 - 01.1995
G.E.D