Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Maliyekal Thomas

Jenny Maliyekal Thomas

Team Leader
Cochin

Summary

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Overview

16
16
years of professional experience
12
12
years of post-secondary education
5
5
Languages

Work History

Team Leader

MAF CARREFOUR
Salalah
04.2012 - 12.2023
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Created and managed project plans, timelines and budgets.

Team Leader

FUTURE VALUE RETAIL
PallakkadAI
12.2007 - 04.2012
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

SSLC

GHSS Iranikulam
Kerala
07.1988 - 07.1998

PLUS TWO, HUMANITS

GHSS IRANIKULAM
IRANIKULAM
07.2001 - 05.2003

Skills

Knowledgeable in [System]

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Timeline

Team Leader

MAF CARREFOUR
04.2012 - 12.2023

Team Leader

FUTURE VALUE RETAIL
12.2007 - 04.2012

PLUS TWO, HUMANITS

GHSS IRANIKULAM
07.2001 - 05.2003

SSLC

GHSS Iranikulam
07.1988 - 07.1998

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