Jenny Maliyekal Thomas
Team Leader
Cochin
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
16
16
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Team Leader
MAF CARREFOUR
Salalah
04.2012 - 12.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Created and managed project plans, timelines and budgets.
Team Leader
FUTURE VALUE RETAIL
PallakkadAI
12.2007 - 04.2012
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
SSLC
GHSS Iranikulam
Kerala 07.1988 - 07.1998
PLUS TWO, HUMANITS
GHSS IRANIKULAM
IRANIKULAM 07.2001 - 05.2003
Skills
Knowledgeable in [System]
Daily workflow improvement
Safety processes and procedures
MS Office
Organization and Time Management
Planning and Coordination
Written Communication
Timeline
Team Leader
MAF CARREFOUR
04.2012 - 12.2023
Team Leader
FUTURE VALUE RETAIL
12.2007 - 04.2012
PLUS TWO, HUMANITS
GHSS IRANIKULAM
07.2001 - 05.2003
SSLC
GHSS Iranikulam
07.1988 - 07.1998