Jenny Pinky
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Program Manager – Transformation Projects, Transition & Change Management, New Services Launch Management & Knowledge Management
HP
01.2020 - Current
- Leading Strategic Transformation projects
- Project manage E2E CCC enablement for all the New Services in collaboration with Category Services, Delivery teams, Sales, and other Program Teams
- Strategize process and delivery model to enable the CCC support for effective launch for the markets starting from HC costing, hiring, training, transition, metrics alignment, escalation management, field alignment and associated process.
Senior Migrations Manager – GIDA (Cyber Security)
Citicorp Services
03.2019 - 01.2020
- Transitioned close to 50 clients to centralized team in Citicorp Services.work related to Information Security Activities from various Business across Citi
- Initiation of requirement gathering, finalizing scope, Strategic alignment of support the project, HC, and training requirements
- Identify and mitigate the compliance issues, risks and security threats in infrastructure and Plan risk response & strategies
- Plan and lead the internal and external Audits in Infrastructure (ISO, Security audit)
Global Transformation and Transition Manager
HP/Hewlett Packard Enterprise/DXC Technology - India
11.2012 - 03.2019
- Lead and execute the projects a per defined scope, approved budget, plan and schedule
- Maintain continuous alignment of program scope with strategic business objectives
- Work on scope mapping, creation of project plan, developing project schedule, defining project milestones & tracking milestones, MOC, stakeholder management, risk management and quality management
- Project level financial management – Budgeting, forecasting, tracking actuals project margin monitoring and project profitability analysis along with the FA
- Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels
- E2E Project management including Staffing, infrastructure planning and coordination, Knowledge management & Training management, manage Induction & startup trainings, own the onboarding and off boarding formalities.
Training and Knowledge Management Lead
05.2010 - 11.2012
- Lead KM for Finance and part of supply chain cluster of 600 HC (Chennai), to create and implement Best in Class KM Assets and methodologies
- Developed standardized training Content for FAM – new Hire training
- Worked on different knowledge management tools to document processes, mainly Tacit Knowledge
- Publish Dashboards and Review progress with Operations Managers and Transition Managers
- Own Training Delivery Plan and ensure that implementation, delivery of process training, business contextual training adheres to plan
- Perform AA (Audience Analysis) and TNA (Training Need Analysis) as per operational requirement and initiate and execute Cross Training Framework.
Senior Officer: Service Assurance Team (PMO/Training) – Private Banking
Scope International
01.2009 - 05.2010
Process Trainer
Mphasis an HP Company
09.2002 - 06.2008
Skills
Transformation & Transition Managementundefined
Professional Abridgement
Highly self-motivated professional & team player with strong communication & overall 20+ years of experience with 12 years of Project Management Experience, designing and leading Complex projects and organizational transformation initiatives in Shared services Space with specialization in Process transformation, Transition management and leading Management of Change activities, New Service Introductions & Knowledge Management.
Certification
PRINCE2
Academics Personal Details
B.com - 2002, 03/30/82, Married, Indian
Timeline
Program Manager – Transformation Projects, Transition & Change Management, New Services Launch Management & Knowledge Management
HP
01.2020 - Current
Senior Migrations Manager – GIDA (Cyber Security)
Citicorp Services
03.2019 - 01.2020
Global Transformation and Transition Manager
HP/Hewlett Packard Enterprise/DXC Technology - India
11.2012 - 03.2019
Training and Knowledge Management Lead
05.2010 - 11.2012
Senior Officer: Service Assurance Team (PMO/Training) – Private Banking
Scope International
01.2009 - 05.2010
Process Trainer
Mphasis an HP Company
09.2002 - 06.2008
PRINCE2
ITIL
PMP trained