Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
Generic

Jenslin M

Summary

Merchant Operations Associate with expertise in customer relationship management and negotiation. Proven ability to meet KPIs and enhance merchant satisfaction through streamlined operations. Currently managing partner onboarding and catalog management at Groupon, with prior experience as a Senior Call Center Executive at CAMS, effectively handling high-volume customer inquiries. Strong communication skills and a process-oriented approach drive commitment to operational excellence and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Merchant Operations Associate

Groupon
04.2024 - Current
  • Coordinated onboarding processes with internal teams to ensure efficient merchant deal setup.
  • Developed strategies that significantly enhanced customer loyalty and retention rates.
  • Maintained data integrity by updating deal information across multiple platforms.
  • Resolved over 100 cases daily, minimizing operational disruptions for merchant partners.
  • Delivered seamless experiences to promote engagement and satisfaction among merchant partners.
  • Built sales forecasts and schedules aligned with productivity targets.
  • Negotiated effective deals, fostering strong relationships with merchants.
  • Consistently surpassed team metrics and KPIs as a top performer.

Senior Executive- Call Centre

CAMS(Kotak Mutual Fund)
09.2022 - 04.2024
  • Delivered exceptional customer service at CAMS through effective team leadership.
  • Streamlined processes by coordinating cross-functional teams to enhance operational efficiencies.
  • Facilitated interdepartmental communication to improve collaboration among teams.
  • Handled over 120 cases daily, managing escalations and urgent issues per company policy.
  • Restructured communication with investors by drafting efficient email templates.
  • Mentored newly hired employees on company programs to ensure smooth onboarding.
  • Implemented quality control measures to uphold high operational standards.
  • Conducted interviews for prospective employees, providing insights to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

B.Com - Corporate Secretaryship

Madras University
Chennai, India
06-2022

HSC -

St.Joseph's Mat.Hr.Sec.School
Chennai, India
03-2019

SSLC -

St.Joseph's Mat.Hr.Sec.School
Chennai, India
03-2017

MBA - Financial Services Management

Anna University
Chennai, India

Skills

  • Leadership skills
  • Proficient communication
  • Time management
  • Multitasking abilities
  • Tally ERP proficiency
  • Negotiation strategies
  • MS Office expertise
  • Financial analysis
  • Data integrity
  • Customer relationship management

Certification

  • CA Foundation
  • CSEET
  • NISM 5A
  • NIIT (Spoken English and personality development)
  • NSDC (livelihood program)
  • Tally ERP and MS Office

Hobbies and Interests

  • Reading webtoons
  • Badminton
  • Exploring

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Merchant Operations Associate

Groupon
04.2024 - Current

Senior Executive- Call Centre

CAMS(Kotak Mutual Fund)
09.2022 - 04.2024

B.Com - Corporate Secretaryship

Madras University

HSC -

St.Joseph's Mat.Hr.Sec.School

SSLC -

St.Joseph's Mat.Hr.Sec.School

MBA - Financial Services Management

Anna University

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