Google Business Apps
J E Pavan Kumar
Operations Team Lead
Chittoor,Andhra Pradesh
Summary
Resourceful Operations Executive with two years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Senior Customer Support Specialist
Tech Mahindra
Bangalore, Karnataka
08.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Operations Team Lead
Awign Enterprises Pvt Ltd.
Bangalore, Karnataka
12.2018 - 06.2021
- Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.
- Established clear management goals and devised systems to track results for effective decision making.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Processing invoice and validations within the timeline.
- Attracting new clients by innovating and overseeing the sales process for the business.
- Working with senior team members to identity and manage company risks that might prevent growth.
- Preparing and delivering pitches and presentations to potential new clients.
- Developed next generation integration platform for internal applications.
- Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
- Performed software testing to uncover bugs and troubleshoot issues prior to application launch.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Mail Room Executive
Avon Solutions Pvt Ltd
Bangalore, Karnataka
07.2016 - 06.2018
- Worked with customers to understand needs and provide service.
- Processing Invoice within timeline.
- Process inward and outgoing mail, both manually and automatically.
- Maintain privacy in all facets of client, employees and agency information.
- Preparing official Documents/Reports.
- Booking conference, meeting & board room and arranging equipment’s like projector & speaker for meeting and conferences.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Suport Executive
Kochar Tech
Bangalore, Karnataka
10.2014 - 11.2015
- Worked with Reliance customers to understand needs and provide Tech service.
- Handled 80 calls per 3 min to address customer inquiries and concerns.
- Answer incoming calls and respond to customer’s email.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Management and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
RK Junior College
Chittoor 05.2011 - 03.2013
Secondary School -
Kings English School
Chittoor 05.2001 - 03.2011
Skills
Strategic planning and execution
Business planning software knowledge
Ability to analyze losses
Customer Relations
Client account management
Effective leader
Product development
Good Telephone Etiquette
Excellent Work Ethic
Merchandising Operations
Process And Procedure Development
Software
MS Office
SAP CRM
Workplace
Accomplishments
- Used Microsoft Excel and Google sheets to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of Ten staff members.
- Collaborated with team of Ten in the development of Due Diligence projects.
- Received appreciations for handling 2 critical projects alone and Received appreciation for extended support for project delivery at critical times.
Interests
Photography
Photo and Video Editing
Bike Riding
Drawing
Timeline
Senior Customer Support Specialist
Tech Mahindra
08.2022 - Current
Operations Team Lead
Awign Enterprises Pvt Ltd.
12.2018 - 06.2021
Mail Room Executive
Avon Solutions Pvt Ltd
07.2016 - 06.2018
Customer Suport Executive
Kochar Tech
10.2014 - 11.2015
High School Diploma -
RK Junior College
05.2011 - 03.2013
Secondary School -
Kings English School
05.2001 - 03.2011