Jeremiah Hope
Evansville
Summary
Results-driven professional with extensive experience in customer service operations. Proven ability in conflict resolution and effective interdepartmental communication. Expertise in fostering team collaboration and implementing innovative processes that enhance customer experiences and operational efficiency. Consistently achieves high customer satisfaction, loyalty, and retention through streamlined service procedures and maximized team productivity.
Overview
19
19
years of professional experience
Work History
Customer Service Lead
Bostwick Braun
Evansville
08.2024 - Current
- Led daily customer service operations, ensuring team compliance with policies.
- Resolved complex customer inquiries and escalated critical issues to management for timely resolution.
- Resolved complex customer inquiries and escalated critical issues to management.
- Monitored customer feedback to pinpoint service improvement opportunities, driving enhancements in customer experience.
- Facilitated interdepartmental communication to streamline service delivery and address customer needs effectively.
- Implemented best practices to maintain high levels of customer satisfaction.
- Delivered prompt and knowledgeable service for routine inquiries and complaints.
- Collaborated with external vendors to support customer service operations.
Branch Manager
Bostwick Braun
HENDERSON
02.2022 - 08.2024
- Oversaw daily branch operations to ensure compliance with company policies.
- Directed staff schedules and delegated tasks to enhance workflow efficiency.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer inquiries and issues to elevate satisfaction levels.
- Conducted performance evaluations to support employee development initiatives.
- Implemented inventory management systems to improve stock control efficiency.
- Established customer relationships through targeted outreach to drive engagement and loyalty.
- Facilitated weekly meetings to discuss progress on current initiatives.
Customer Service Representative
Bostwick Braun(EBN)
Evansville
01.2020 - 02.2022
- Managed customer inquiries via phone, email, and in-person interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Provided exceptional customer service to resolve complaints promptly.
- Developed strong customer relationships through personalized assistance, fostering repeat business.
- Resolved product issues through collaboration with team members and departments.
- Maintained comprehensive knowledge of products and services for effective support.
- Documented customer interactions accurately in CRM system.
- Tracked orders from initiation to delivery to ensure timely fulfillment.
Warehouse Manager
EBN(Bostwick Braun)
Evansville
06.2016 - 01.2020
- Streamlined daily warehouse operations and logistics to optimize inventory management.
- Coordinated inbound and outbound shipments, resulting in improved delivery efficiency.
- Ensured timely fulfillment of all orders with high accuracy.
- Supervised team members, ensuring strict adherence to safety protocols.
- Maintained accurate inventory records utilizing warehouse management software.
- Implemented process improvements to enhance workflow efficiency across warehouse operations.
- Trained new employees on operational processes and equipment handling to ensure smooth integration into the team.
- Conducted regular inspections of equipment and facilities to address maintenance requirements.
Warehouse Assistant
EBN Industrial Supply
Evansville
03.2015 - 06.2016
- Operated forklifts and pallet jacks for safe material handling.
- Assisted in shipping and receiving activities to ensure timely order fulfillment.
- Organized inventory to enhance stock management and retrieval efficiency.
- Accurately labeled products to streamline inventory tracking processes.
- Collaborated with team members to enhance workflow and maximize productivity.
- Maintained cleanliness and safety standards within warehouse environment.
- Followed safety protocols to minimize risks and accidents in warehouse settings.
Restaurant Waiter/Bartender
Hacienda Mexican Restaurants
Evansville
05.2007 - 07.2014
- Delivered attentive service to guests in fast-paced dining environment.
- Checked on guests throughout meals to ensure satisfaction with each course.
- Resolved inquiries and complaints promptly to enhance guest satisfaction.
- Processed customer payments accurately, ensuring smooth transactions and customer satisfaction.
- Managed table assignments efficiently during busy shifts to optimize flow.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new staff on service standards and restaurant procedures.
Education
High School Diploma -
Evansville Central High School
Evansville, IN05-2003
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College of InINdiana
Evansville, INSkills
- Customer service and relations
- Customer relationship management
- Inquiry management
- Order processing
- CRM software proficiency
- Process improvement
- Team leadership
- Training and development
- Conflict resolution
- Performance evaluation
- Effective communication
- Interdepartmental communication
- Vendor collaboration
- Time management
- Attention to detail
Affiliations
Youth Football Coach - Freddy Helm Youth Football League Evansville, IN (2023-Present)
Timeline
Customer Service Lead
Bostwick Braun
08.2024 - Current
Branch Manager
Bostwick Braun
02.2022 - 08.2024
Customer Service Representative
Bostwick Braun(EBN)
01.2020 - 02.2022
Warehouse Manager
EBN(Bostwick Braun)
06.2016 - 01.2020
Warehouse Assistant
EBN Industrial Supply
03.2015 - 06.2016
Restaurant Waiter/Bartender
Hacienda Mexican Restaurants
05.2007 - 07.2014
High School Diploma -
Evansville Central High School
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College of InINdiana