Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Personal Information
Timeline
Generic

Jeremiah Ranjit Kumar. A

Chennai

Summary

To Reach a challenging position, where I can effectively contribute my skills and knowledge for growth of organization.

I am a temperate, prudent, enthusiastic & self-motivated person who places a strong emphasis on relationships. I am interested to pursue my career in a reputed service organization where I can apply my skills & knowledge for the growth of the organization and learn more out of such exposure. & Evaluation Expert.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Technical Support Engineer & Evaluation Expert

ZOHO CORPORATION PVT LTD
08.2019 - Current
  • Managed evaluation pre-sales requests while delivering comprehensive overviews of the Endpoint Central product.
  • Handled customer interactions through voice communication to serve diverse clientele.
  • Fostered customer connections by employing assertive and straightforward communication.
  • Prioritized customer satisfaction and committed to resolving issues on the first attempt.
  • Streamlined technical workflows to enhance efficiency in addressing issues.
  • Collaborated with technical content team to pinpoint areas needing enhancements in help module.

Subject Matter Expert for Windows

SUTHERLAND GLOBAL SERVICES Pvt Ltd
10.2015 - 10.2019
  • Addressed escalation calls while resolving cases for research team utilizing Microsoft Windows.
  • Executed IT troubleshooting for diverse Windows versions such as 10, 8.1, and 7.
  • Resolved complex cases for research team.
  • Assisted clients in resolving technical difficulties related to Product.
  • Facilitated a productive training environment for new hires.
  • Shared details of Windows updates with team during release cycles.

Senior Quality Analyst

Iopex technologies
10.2012 - 08.2015
  • Supervised proficiency levels of United States-based technical support team.
  • Enhanced technician call performance at Symantec by providing feedback and coaching through email.
  • Monitored and ensured adherence to quality standards for remote technical teams.

Senior Associate as Symantec Enterprise Support

Concentrix technologies
10.2010 - 10.2010
  • Resolved operational challenges of Symantec Endpoint software in coordination with Network administrators.

Senior Associate

SUTHERLAND GLOBAL SERVICES Pvt Ltd
09.2007 - 09.2010
  • Provided assistance for Windows XP, Vista, Windows 7, and network systems.
  • Handled difficult customer scenarios with calm and patience.
  • Assisted clients in resolving technical challenges related to the Product.
  • Guide new hires by detailing process and product efficiently.
  • Secured top monthly rankings across metrics like call duration, call volume per shift, and customer satisfaction ratings.

Education

Bachelor of English Literature -

Madras University
01.2001

10 +2 Board examinations -

St. John’s Vestry Hr.Sec. School
Trichy, Tamilnadu
04.1998

Skills

  • Customer service
  • Technical error resolution
  • Computer applications proficiency
  • Rotating shifts
  • Overtime availability
  • Multitasking
  • Organizational skills
  • Hardware knowledge
  • Networking knowledge
  • Windows Operating System
  • Ms-Dos
  • Windows 9x
  • Windows XP
  • Windows 2000
  • Windows Vista
  • Windows 7
  • Internet Explorer 7
  • Internet Explorer 8
  • CCNA
  • Cisco Certified Network Associate
  • Zoho Manage engine

Certification

CCNA, Sans bound Chennai, CSCO12619757

Disclaimer

I hereby declare that the information furnished above is true to my knowledge and belief.

Languages

  • English
  • Tamil

Personal Information

  • Date of Birth: 08/18/78
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Technical Support Engineer & Evaluation Expert

ZOHO CORPORATION PVT LTD
08.2019 - Current

Subject Matter Expert for Windows

SUTHERLAND GLOBAL SERVICES Pvt Ltd
10.2015 - 10.2019

Senior Quality Analyst

Iopex technologies
10.2012 - 08.2015

Senior Associate as Symantec Enterprise Support

Concentrix technologies
10.2010 - 10.2010

Senior Associate

SUTHERLAND GLOBAL SERVICES Pvt Ltd
09.2007 - 09.2010

Bachelor of English Literature -

Madras University

10 +2 Board examinations -

St. John’s Vestry Hr.Sec. School
Jeremiah Ranjit Kumar. A