Open To Work
Jeremy Bultman
Greensburg
Summary
Results-driven IT Operations Support Supervisor skilled in team supervision, performance evaluation, and customer relationship management. Proven ability to enhance operational efficiency and ensure exceptional customer service.
Overview
20
20
years of professional experience
Work History
IT Operations Support Supervisor
Toyota Material Handling North america
Columbus
06.2006 - 04.2026
- Managed daily operations of Support department, effectively coordinating workload among staff to meet service goals.
- Supervised daily operations, optimizing team workflow and enhancing service delivery.
- Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
- Conducted performance reviews and provided constructive feedback to team members.
- Implemented strategies designed to reduce response time for incoming customer inquiries.
- Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
- Resolved customer inquiries and escalated issues as necessary.
- Maintained inventory records and ordered supplies.
- Created reports detailing progress towards key objectives, supporting data-driven decision-making for Support team's initiatives.
Skills
- Server management
- Server installation
- Server monitoring techniques
- Server event logging
- Windows servers
- Microsoft teams integration
- Microsoft office support
- Microsoft desktop applications
- Microsoft windows and office
- Microsoft teams
- Daily operations management
- Inventory management
- Performance evaluation
- Customer relationship management
- Problem solving
- Team supervision
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$110000/yr - $200000/yrTimeline
IT Operations Support Supervisor
Toyota Material Handling North america
06.2006 - 04.2026