Jeremy Kennedy

Communicate with ISS Coordinator on ISS status of tickets submitted, pending tickets and open issues.

Maintain the physical area where problems reside until resolution, including Hazmat products.

Provide on the spot resolution as open tickets appear in the SLA (Service Level Agreement).

Process damaged, defective, expired, and tombstoned items on daily basis.

• Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
• Oversaw business-wide changes to modernize procedures and organization.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Directed shipping and receiving of wide range of products daily.
• Worked with vendors to schedule daily pickups and weekly deliveries.

• Delivered packages to customer doorsteps and business offices.
• Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.

• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Served as principal stakeholder over organization's complete operations.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Consulted with customers to assess needs and propose optimal solutions.

• Partnered with vendors and suppliers to effectively manage and budget.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Quoted prices, credit terms and other bid specifications.

• Carried out day-to-day duties accurately and efficiently.
• Used coordination and planning skills to achieve results according to schedule.
• Maintained energy and enthusiasm in fast-paced environment.
• Resolved problems, improved operations and provided exceptional service.
• Received and processed stock into inventory management system.