Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Kloer

New Haven

Summary

Seasoned Lead Field Service Technician with proven experience in managing technical service operations. Strong leadership skills paired with deep knowledge of equipment troubleshooting, repair and maintenance. Consistent record of improving efficiency, resolving complex technical issues and delivering high customer satisfaction. Skilled at fostering team collaboration for enhanced productivity and workplace morale.

Overview

14
14
years of professional experience

Work History

Lead Field Service Technician

Sleep Number Corporation
Fort Wayne
09.2021 - Current
  • Led installation and maintenance of adjustable sleep systems in customer homes.
  • Trained junior technicians on best practices and safety protocols.
  • Diagnosed technical issues with sleep products using specialized tools.

Field Service Technician

Sleep Number Corporation
Fort Wayne
06.2012 - 09.2021
  • Installed and maintained advanced sleep systems for optimal customer comfort.
  • Conducted on-site troubleshooting to resolve technical issues efficiently.
  • Demonstrated product features and benefits to enhance customer understanding.

Education

General Education Diploma
Fort Wayne, Indiana

Skills

  • Equipment maintenance
  • Technical troubleshooting
  • Product installation
  • Safety compliance
  • Team leadership
  • Problem solving
  • Training development
  • Time management
  • Prioritization and time management
  • Troubleshooting and repair
  • Problem-solving
  • Route planning
  • Inventory management

Timeline

Lead Field Service Technician

Sleep Number Corporation
09.2021 - Current

Field Service Technician

Sleep Number Corporation
06.2012 - 09.2021

General Education Diploma
Jeremy Kloer