Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerilee Sowers

Brownsburg

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Spearheaded sales strategies, exceeding targets through exceptional customer service, and in-depth product knowledge. With leadership in training, enhanced team collaboration and performance, while expertise in POS system operation and inventory control streamlined operations. Detail-oriented, with a track record of optimizing warehouse efficiency. Proficient in order picking, packing, and shipping, with a focus on minimizing errors and maximizing productivity. With a growth mindset, I am open to learning new things, and adapting to changing situations. Always eager to embrace new challenges and develop my skills, along with the ability to quickly learn and adapt, allows me to thrive in a dynamic work environment.

Overview

35
35
years of professional experience

Work History

Sales Lead/Associate

American Freight Furniture, Mattress and Appliance
Indianapolis
03.2011 - 12.2024
  • Provided exceptional customer service consistently, and exceeded customer expectations.
  • Proficient in customer support, conflict resolution, and active listening.
  • Managed a high volume of calls and emails, while still maintaining a professional demeanor.
  • Consistently prioritizing customer satisfaction by actively listening to customer needs, resolving issues promptly, and providing clear, concise information.
  • Point of Sale (POS) systems proficiently process transactions accurately and efficiently.
  • Enhanced store revenue by consistently exceeding personal sales targets through product knowledge, customer service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with the management team to develop sales strategies and goals.
  • Lead a team of associates by providing guidance and support to ensure excellent customer service.
  • Responsible for setting planograms and merchandising the showroom floor.
  • General warehouse duties such as online orders, picking and pulling items, labeling, and preparing merchandise for shipment using a handheld scanner.
  • Maintained a clean and organized workspace, promoting a safe and efficient environment.
  • Utilized a pallet jack and a hand truck to efficiently unload and organize freight.

Sales /Customer Service Representative

Sears Roebuck
Indianapolis
01.1990 - 12.2009
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Managed inventory levels and assisted with stock replenishment tasks.
  • Trained new employees on customer service protocols and company policies.
  • Utilized point-of-sale systems for order processing and customer data management.
  • Sorted and categorized incoming shipments for efficient storage.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Operated scanners, computers, and other equipment to track orders.

Education

High School Diploma -

Ben Davis High School
Indianapolis, IN
01-1986

Skills

  • Point of sale transactions
  • Sales strategy development
  • Customer service
  • Merchandising
  • Problem resolution
  • Written and verbal communication
  • Phone etiquette
  • Multitasking strength
  • Organization skills
  • Cash handling
  • Warehouse experience
  • Shipment processing
  • Teamwork and collaboration
  • Planograms
  • Inventory management
  • Time management
  • Effective communication
  • Active listening

Timeline

Sales Lead/Associate

American Freight Furniture, Mattress and Appliance
03.2011 - 12.2024

Sales /Customer Service Representative

Sears Roebuck
01.1990 - 12.2009

High School Diploma -

Ben Davis High School

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Jerilee Sowers